August 2023 by Lolliheart Lolliheart
Me and my daughter, have had a terrible customer service in this shop. We tried to return an item that my daughter bought me and the two women in the shop, wouldn?t accept it. We had a customer receipt with the amount and the shop address. My daughter doesn?t have much money. But they said we needed another page of the receipt.My daughter was sure it was all, she had been given. The problem wasn?t just the fact they wouldn?t refund us but how they treated us and spoke to us in front of the other customers .They talked down to us as if we were trying to rip off a charity shop, when the opposite was happening. They kept coming up with excuses and reasons not return it.The truth is they take advantage of being a charity shop to skip customer rights and treat them with disrespect.The irony of it, is that I volunteered in this shop before. Put the hours in , to support my community but it was clear to see the staff , that day, didn?t have any intention to treat the community they serve with respect.My daughter is only 17. Shame on you! Will never use it or support this store again!
