December 2023 by Jakki Powell
Took my grandson for new shoes on Saturday. They had a sale on so a good buy at £15. The next day my daughter couldn?t get the shoes on. She went into Clark?s on Wednesday and had his feet re measured. I was sold the wrong size and as he has a high instep the wrong design. They exchanged the shoes but was made to pay an additional £26 as the sale was not on. So my daughter has had to pay £26 for poor service. Shame on you Clark?s.
December 2023 by Jacqui Smyth
Staff made me welcome
December 2023 by Jade Stevens
Really helpful and good selection of kids shoes.
April 2023 by Julia Lowe
Best shoes
February 2023 by Mr Tucker
I went in wanting to buy a specific pair of shoes, but was told they are unavailable and I should buy a different colourway instead. When I said I'd order online I was told they are not available online either and pushed once more towards a pair I did not want. It was a male member of staff who seems to be a new manager.Left the store a bit bemused. Went online and ordered the shoes I wanted without any issue whatsoever.Had positive experiences with this store in the past, but will avoid from now on.
July 2022 by Katy King
Exceptional service today. Helped by Chris who although very busy, took time to order me my shoes online. How nice was this!
June 2022 by John Vince
Popped into our local East Grinstead branch as my wife was looking for casual pair of trainers.Good selection for high street branch.
March 2022 by Sally Cook
Very helpful assistant, focussed on my needs for a pair of shoes, brought several pairs for me to try, suggested alternatives. Very professional and welcoming.
July 2021 by samantha wild
Tiffany was so helpful. She found shoes that I had been to many stores to look for. in those stores I was told they only had what was out. I described what I was looking for and out she came with the exact shoe which wasn?t on their shelves. Amazing customer service. Thank you Tiffany
July 2021 by Richard Hurley
Clarks Horsham has always been a very good shop sharing the reputation of the Company. However the decision of the Company to cancel its Kids Shoe Fit Guarantee has, in my opinion, damaged the good name of Clarks to the extent that I would never trust them again.
July 2021 by Saffie & Luna Amadi
Booked an appointment, really well organised. Was served by Holly who was amazing, really friendly and knowledgeable. My little girl came away with the some lovely bright shoes ? ?
November 2020 by Unknown508
Very helpful staff, excellent service thank you
July 2020 by IsobelH-36
Always been a good shop, but the older blonde woman has been unnecessarily rude to me on two different occasions. Disgraceful way to talk to a customer.
September 2019 by Warren Bell
Great service. Liam was excellent, considering he must have faced several irrate last minute back to school shopping parents!!
September 2019 by Jordan Niblock
Amazing service as always from Imogen ( my daughter likes going to her because they have the same name). Despite the queue she was friendly and helpful. Great shoes for £28 but with Clarke's it's as much about the quality of service that you pay for too and it's worth it.