February 2024 by Pj Funa
Came in today to collect my dad's prescription, was told that someone was going to get it ready so I sat down and waited. 45 minutes later, I had enough of waiting stood by the counter and it was brought out right away. Wondering how long it was sitting there.
February 2024 by C Horsley
Just spoke with a lady on the phone about my Mother?s medication. The lady was incredibly helpful and sorted out my problem. Thank you so much!
February 2024 by brightonscene
Absolutely shocking. There is a 10 day backlog for prescriptions and there is no urgency to reduce the wait. Considering how embarassing this level of service is, the staff seem pretty ambivilent and unapolagetic Probably the worst pharmacy I have ever used.
February 2024 by Anne Seal
Can never get them on the phone. What do you do if urgent?
January 2024 by susan hodgson
The phone must have an inch layer of dust on it as it is never answered!
October 2023 by angela iona
Astrocious service and they think this is normal! Told me 20mins today for meds and then when I was alarmed and repeated that it was going to take that long. Christine replied " Do you want to go somewhere else"? Absolutely shocking! As I had run out of my meds and they were informed of my prescription the day before. So no excuse really. Ive never wait this long @my local Chemist which is out of town , but because I wasnt in the area, I had to choose one in Horsham. I Will definitely NOT be using this chemist again! Waiting times are ridiculous, and they have enough staff to be more efficient. There was like 4-5 staff members. Also there was only one gentleman waiting Infront of me. The counter lady even called out for medication for someone that wasn't even there?No apology given for the delay , however when I requested a complaint form I got the meds in half the time!Definitely need to improve their service. It's unacceptable in this day and age. I found out my friend complained he was a regular he used to wait nearly 1 hour and he had enough!
October 2023 by Daniel
No loyalty, no help, look I take medication that can't be missed to survive and they didn't care when I am no longer unable to get to the pharmacy during their opening hours. I'm concerned for my life.
October 2023 by Maddy Hope
absolutely useless. i went today to go and pick up my prescription i was told would be available and waited 20 minutes to be told it turns out they've run out of my prescription and have done for some time, why i wasn't informed is beyond me. so now i have to go without, which puts me in a really difficult situation, completely unacceptable.
October 2023 by Ryan Polski
No one picks up the phone, sent emails about prescriptions to no response. Called the urgent prescription line multiple times and I still don't have my medication. Have been going through withdrawals for a over a week now, making it hard to do my job and even get through the day. Avoid this pharmacy, they clearly don't care about you.
August 2023 by Andrea Ward
Super helpful pharmacist - working under lots of tricky supply issues and a rather clunky NHs system but polite and helpful
March 2023 by Natasha Gustavsson
Nobody ever answers the phone. No apologies from staff in store when making them aware of this problem.
February 2023 by K S
Very difficult to communicate with by phone. Email is hit & miss.Some (but not all) abrupt, unhelpful, rude & unapologetic members of staff.I was spoken to as though their significant error was somehow my fault.Really disappointing.
January 2023 by emma green
Had an appointment today with Irene - would like to thank her -It?s been so difficult to get an appointment with my own dr! But managed to speak to Irene about mine and my daughter?s health concerns / very impressed with the advice she gave very easy to talk to and very professional. Highly recommend this drThank you
January 2023 by Grace Norval
I just want to stay a massive thanks to tash, manager and his staff for securing my mum her pills when she had to go to my sisters whose husband was dying of cancer. Much much appreciated, thanks so much xx
January 2023 by Warren Bell
Just chaos. Sent halfway around Sussex to get a prescription to then be told oh, we actually do have it.
