November 2023 by Y Jones
Excellent service from Kerryn and Ed. Good discount and speedy response to our questions regarding purchaing a display product.
October 2023 by Patrick Merry
After viewing some mattresses online we went into Dreams Horsham to have a look at a specific one. Kerryn directed us to the one we wanted and also explained other mattresses to us. Non pushy, extremely helpful and great knowledge. Kerryn is an asset to this company. Great stress free experience and we purchased said mattress ?
October 2023 by Tim Richards
Great customer service from Kerryn !
September 2023 by James
Ed was extremely helpful giving me guidance to make the right purchase. Overall amazing customer service from him. 10/10.
August 2023 by Avis Rea-Palmer
Very welcoming, knowledgeable and friendly staff. They are all very patient and willing to spend time explaining and answering questions. With regards to their products - we have purchased form Dreams previously and been very satisfied with their products - have had good nights sleep!!! We would definitely recommend Dreams.
August 2023 by Chris Goodwin
Extremely helpful and pleasant staff helped us get what we wanted. Buying our bed with their help was a breeze - thank you guys
August 2023 by Duncan Hayler
We received great service when purchasing a new mattress at the Horsham store. We would like to make special mention to Edward who is a credit to Dreams. He wasn't pushy and made us aware of trying out Sleepmatch. What a brilliant innovation. Edward carefully explained the options open to us which we took time to try out. We made our selection, the price was part of the half price sale, so extremely competitive with other stores.We were offered tea, coffee or water whilst Edward gave us further purchase options. Our shopping experience at Dreams exceeded our expectations and we left very satisfied customers.
August 2023 by Stewart Naylor
Ed was absolutely brilliant, professional polite and very experienced. So happy with the service I received.
July 2023 by Justine Hudson
Extremely knowledgeable and helpful staff, very professional and great personal service. Would highly recommend Dreams Horsham Chaz was brilliant really made the whole process easy and explained everything we needed to know.
July 2023 by Denise Neill
The staff are friendly, helpful informative they give you time to look there?s no pressure
May 2023 by Daryl Grove
Great products, and a great experience received from the staff at Dreams
October 2022 by Darren Brownson
Very helpful and knowledgeable. Not once did I feel pushed to buy. Good advice was plentiful.
October 2022 by Geoff Richards
Very helpful young man, not being too pushy. Let us try many beds without hovering
August 2022 by Karl Nickless
Not open on time
August 2022 by Dee Elaine
Really disappointed with the rubbish customer service and lack of service recovery in the Horsham branch. Took my elderly mother to find a mattress. The one she loved was on sale, which brought it to just within her budget, which was great. The sales assistant told us that the sale ended at closing time the following day, therefore no rush to buy there and then. The next day we went back to purchase the mattress, only to be told that the previous sales assistant had made a mistake and the sale had finished the day before. We were told they could not honour the sale price, even though we had been given the wrong information, and would have bought the mattress had we known. It was a case of shrugged shoulders and tough luck. I asked if the store manager could help and the assistant told me he would get her to ring me. Three weeks later I?m still waiting. Pretty poor way to treat customers who were willing to spend a lot of money. Not impressed and won?t go back.
