October 2023 by Hannah Philpot
Sophie is just incredible.. and a real asset to your company.. the way she interacted with us and helped was second to none. We walked away with more than we went in for.. she is polite, knowledgeable and caring. I hope she is appreciated by your company as much as we appreciated her.
October 2023 by Richard Champion
I went in there today as I needed to buy some shoes for my wedding in November. Esme, the supervisor was absolutely amazing helping me to find exactly what I wanted. The fact that the shoes were in the sale was a Brucie bonus?.. I left the shop a very happy customer.
July 2023 by Commander Thor
Good selection of men's shoes and helpful staff.
May 2023 by Sally Cook
Tried boots on but had to order as not in my size, shop assistant very helpful stayed beyond her time to place order. Order arrived quickly, again the staff were very helpful when I collected them.
March 2023 by A J
I can't express how helpful Esme has been over a problem with a pair of my husbands shoes. What amazing service from her and the manager there. Ladies thank you. ?
October 2022 by David Johnson
Lovely pair of shoes, sales staff very helpful.
July 2022 by Kathryn Hundleby
The staff at Jones Horsham look after their customers exceptionally well.I ordered a pair of shoes online for my daughter's wedding. When I picked them up in store, Customer Services had sent the wrong shoes. Whereas Customer Services just issued a refund, Jones Horsham searched all their branches and secured the last size 6 in the country for me. Thank you so much!
May 2022 by Lee Dunn
Very helpful sales lady. Had exactly what I wanted.
October 2021 by PAUL GARNER
Great shop, cannot keep my wife out of it though; lol Staff are fabulous. Thank you for a great shopping experience ?
September 2021 by James Gillham
Fantastic service.Friendly staffReally helpfulGot the right polish for my new shoesYes you pay more than most places but the quality is brilliant
July 2021 by BricktopPlus Gaming
In March I bought a pair of size 12 Barbour shoes, Chelsea boot style from your Horsham branch for £125.Today I have realised that the cork and rubber on the side of both shoes is peeling off, and looks awful. I have barley worn these shoes, and for it happen to both is dreadful. I even went out of my way and paid for your shoe protect spray also.Today I took the shoes back to the Horsham branch, and got told by staff that Barbour shoes always end up coming back, if this is the case why are you selling them?Staff told me they will run them down to Timpsons, to see whether they can be glued. When asked for my money back, I was told no and that I will have to await a call to see whether both shoes can be repaired/glued.Overall from my experience today, I feel let down. I spent £125 on a pair of boots to last instead I was told this always happens, and that they will try and get them glued/repaired if possible. I was expecting either a replacement or full refund I still had the receipt also.
July 2021 by Miles Cary
Good selection of shoes especially I think sale items. Fair prices.
August 2019 by Jackie Doherty
Very helpful indeed. I had a pair of shoes to return and due to their very generous 45 day returns policy I was able to find replacement shoes elsewhere still in good time to return the original pair.
July 2019 by Helen Julier-Goodwin
Fantastic service and good shoes! Thank you very much! From the lady with the sore feet! My Black Gabor Wedges are so comfortable!!
July 2019 by Yvonne Hyde
Good shoes of good quality good service