September 2023 by Immortal Joe
Not much selection and the employee in there seems completely uninterested in selling anything?just folds clothes and ignores you
August 2023 by Paul Fairlight
I was going to rate their service 2 starts as when Myself and best man visited, the staff who attended of the initial visit and the second visit just could not be bothered to help.The reason for one star is that when I returned the suit I was charged £20 for being 2 days late. A late penalty charge was not mentioned also in the email advice to return a penalty was not mentioned either. This is a lovely trick to con Moss Bros customers. My best man is also returning his suit today and he will also be fined another £20 so £40 fine!! . I would of returned the suit earlier but my new wife and I went on a 2 day break after the wedding.
August 2023 by Wayne Newton
I went to moss bros Horsham in search for suits for my wedding, never married before, don?t wear suits so I had no idea what?s what! That?s when I met tareq (T) the man has a very good eye for detail loads of little things that I didn?t know about, made me and my groomsmen comfortable, relaxed and felt at ease. I would highly recommend to anyone in my situation to give T and the boys a shout ??
April 2023 by Madeleine Tomlinson
Beyond appalling service IF you can even call it that. Booked an appointment to discuss suit hire and we were practically ignored. Considering we have 7 suits to hire and will be purchasing the grooms suit as well, a lot of money will be spent but most definitely not with this branch/company.If you are looking for a suit in Horsham then I would go to Wakefields and avoid Moss Bros at all costs.
February 2023 by David Alexander
Went in to buy suit, two members of staff, stood there looking at us ,know one spoke to us ,left and not a word ,need staff training, 24/01/2023, bought suit elsewhere.
January 2023 by Cian Cousins
Very satisfied with my suit that had slight tailoring adjustments. A huge shout out to Tarek the store manager for ensuring the fit was suitable & the turnaround time was punctual
January 2023 by Adrian Goldsmith
Very poor customer service - did not resolve my issue and annoyed me
December 2022 by Ben Elsden
I went in last minute shopping, Iqraa and Afsar displayed absolute impeccable customer service finding the correct sizing for me and giving advice on best fitting. 10/10
August 2022 by Damian Griffiths
Have bought several items including suits, shirts and even shoes and other accessories. Even hired a DJ there a few months ago. All have. Great service and decent prices too. Probably the most affordable and decent quality mens formal wear in Horsham.
July 2022 by Stuart Beadle
Very helpful service and good range of formal/smart wear for which I was looking. Have used before and will use again as needed.
June 2022 by Graham Orrick
Overall very good. I rented 5 wedding suits from Moss Bros Horsham for my wedding. Measuring could have been better organised and in a more private area. Suits arrived a week earlier than expected which was really nice as it gave time to try on before wedding. All good and no issues. Overall, very good service and quality of suit.
June 2022 by Richard Smart
Great customer service - although it was a busy store at the time,I didn't have to wait too long and the assistant was able to multitask,looking after a number of customers at once without anyone feeling like they weren't getting attentive service. Lost a star however as didn't have any long trousers in store and was also very limited on sizes available for most of the suits.Bought a suit and would definitely go there again. Just hope they have more sizes in stock for all their range next time. Suits you sir!
May 2022 by Julian Wertheim Aymes
The team in the shop were really helpful and friendly. Helped me to choose the best suit!
April 2022 by Amber Callow
Went in for measurement for my brother in laws wedding?. No real examples of suits to try on so unable to confirm for sure correct size, then no sizes over 48 even available to order?.Overall communication has been appalling and won?t recommend to anyone.
April 2022 by Driskal Royle
If you rent a suit and change your mind even within a extremely short Time frame you are charged £20 (within a few hours with thoughts of purchasing the suit instead) which you are not made aware of only to be told ?if I read you out all the small print we would be here for hours.? Like that doesn?t qualify as important info, appalling attitude from the inept staff on the phone would not recommend
