March 2024 by olivia davies
Great customer service! My partner and I went in not really know what we were looking for. Gemma was very helpful and found an amazing destination at an even better price! Highly recommend and will be visiting again!
March 2024 by Mike Stanford
I try to use a TUI store whenever I book a holiday as discussing holidays with the staff and knowing I have a contact gives me confidence. Emily and also Jess at the Horsham store have been exceptional, helping my wife and I plan our next break and we can?t recommend them enough.
February 2024 by derekFirst tempest
We called in to the store to consider a holiday booking. We were seen by Caitlin. The holiday was booked and were impressed with the way in which the process was carried out. Caitlin was friendly and professional and the whole experience was a pleasure.
February 2024 by Trevor Baker
Caitlin found our holiday. We hadn't planned on Croatia but with her help we got something that ticks all the boxes.
February 2024 by anna sterling
Hi Gemma!, thank you so much for helping me today with my question, answering the question and then making booking all plain sailing, as you did it all! I remembered why I went premium before! It was one of your cruises, the discovery!!! (That was going to annoy me)
February 2024 by Heather Clarke
Excellent service. Very smiley and knowledgeable. Would not hesitate booking here again.
February 2024 by Tracey Hapgood
We had great service from Emily yesterday and Gemma today. Holiday all booked and super excited! Would recommend them both!
February 2024 by Heidi Davis
Excellent service explained everything fantastic ?
February 2024 by Melanie Ellis
Gemma at the Horsham store was really helpful and made booking our holiday a seamless and enjoyable experience.
February 2024 by Joanne Short
Gemma was brilliant at booking just what we wanted for our holiday and was very patient with us as had no signal on my phone to download special offers from the app.would recommend tui
November 2023 by Richard Sigrist
Booked my next year's holiday with Gemma, and as usual had a friendly welcome and was delighted with the service as usual, everything sorted down to the last detail professionally.
November 2023 by jason reeves
I would like to say thank you to Charlie at your Horsham branch who helped me to book my holiday today. He is a very pleasant and patient young man who took away the endless process of trawling the internet for me.I must also say thank you to Chloe from your Worthing branch who found this particular hotel that ticked all our boxes. They both gave a quick and professional service.Many Thanks Leah.
October 2023 by Rachael Moss
I had the pleasure of receiving exceptional customer service from Charlie. His dedication to ensuring a positive experience was truly outstanding. He was very knowledgeable, patient, and went above and beyond to address all my questions and concerns. Charlie?s professionalism and friendly nature made this a top-notch customer service encounter. I would highly recommend his assistance to anyone seeking excellent service. Five stars, without a doubt!
October 2023 by Carol Cusden
We are always confident when booking through Tui, especially at the Horsham branch. All the staff are friendly, professional and always very helpful from beginning to end.Today we have booked another holiday with help from Charie who spent time with us helping us to get what we wanted and now excited for our next holiday
September 2023 by Junior Junior
Gemma was very welcoming even though we didn?t arrive in store until half an hour before closing (delayed elsewhere!). She was very helpful but also knew when to ask another member of the team if she was unsure of the answer to make sure we received the correct information. Holiday booked and happy customers as always!