December 2022 by Joanna Brown
I'm puzzled by the negative reviews for this branch. I've always found the staff very knowledgeable, helpful and friendly. There are clear signs showing opening hours and there is often someone at the door offering to help.
November 2022 by Bruce Russell
I attended this bank, my wife paying in and sat down while waiting a older couple came in with a poor disabled young girl an after waiting to see the manager they were told to go away and the old man said I need to speak to you, the manager told them to go away, shut his door and this poor couple left with their disabled girl. I felt so sad for them I could have locked him in the safe to rot. SHAME on you, glad I don't bank there
August 2022 by Rob Alder
Hopeless. This branch has a big illuminated sign saying it is open until 3pm, and a small sign on the door saying "closed from 2pm." Very irritating and not great service!
January 2022 by Toni Everitt
Not to happy under staffed
July 2021 by Nick Bacon
I don't normally write reviews either way but having been given such poor service from I'm assuming was the store manager I felt I had to write a review.What I thought was a simple process of opening up a savings account for my grandson proved very frustrating.I spoke to the head office to enquire what was available and was told I needed to go into the bank with some ID. They booked the appointment and I duly turned up this morning getting soaked waiting in the queue. Firstly the manager didn't know he had an appointment booked up at 10.00 and scuttled off saying "he wasn't aware and would check" .He came back saying yes there was and how could he help. He then looked at the note pad left by the head office to say as a grandad parent I can't open up an account. I queried that I had spoken to head office who said no problem and booked me the appointment and confirmed if there were any issues the bank would be on touch. When I queried why can't I as I was told over the phone, he said they had made a mistake. I appreciate people make mistakes but when I queried why I was told that its been abused by people almost intimating that's what I would do. What really gripes me is I queried why hadn't anyone been in touch as clearly the notes on the screen told him I was a grandparent and was told it could be put in trust. I said why didn't anyone phone to save a wasted journey to be told "its busy and we're in a pandemic". To use the pandemic as an excuse for his incompetence beggars belief on what is a basic task - check your appointment and frankly high streets are not busy. We're told don't make needless journeys yet I had to and if he'd looked at the appointments a simple phone call would have stopped the needless journey and equally my frustration. Very poor service and taking my business elsewhere !
July 2020 by Greg Woodward
Hi. Just a query about the atm. Wanted to put money in on Sunday.... I was able to deposit cheques but not money is there any reason for this... The machine broken or can money not be deposited at this point in time??Can someone please reply as tlo to why cheques can yet again not be paid in
July 2019 by Dr Michael Takaza
Unhelpful manager who makes up stuff as he goes along!!.Called into the branch after calling head office and told to go to my local branch. I only wanted the branch manager to witness the signing of forms. I was treated like dirty or a criminal and told I need to go to my local doctor (Could not tell for my head or forms from his animation), I explained that this was unprofessional as they are work colleagues. He was not listeningTo which he responded by "unless I know me personally", he gave me examples of his neighbors, relatives and on and on. I said but they would not be necessarily bank clients. It does not matter he said. How unprofessional can one be. One of the core bank policies is "Know your client" and the service is for bank clients and not for employee personal use only at the expense of clients. I am professional enough to avoid work colleagues that I am close to witnessing my forms. Who would do it for me without even reading the forms. Local Bank says that is the right way to do things.Santander Head Office : Very professional (5 Star). Went to Southampton, a branch I had never set my foot in before. Checked my details whalla!!!!!!! Did it for me. No hassle or those unprofessional referrals. In the process proved my local branch manager's claim of a circulated memo a lie (Unless if head office mistakenly sent it to him only). Makes sense though.
May 2019 by Michael Takaza
Unhelpful manager who makes up stuff as he goes along!!.
November 2018 by Nici Stentiford
Nice staff
June 2017 by Melissa Daw
To put this in to perspective, never have I ever written a bad review (or a review for that matter). A simple task of withdrawing money has never been so cumbersome. Picture this. I take my Nan to Santander. She is terminally ill with a prognosis of just a few weeks, who also happens to be deaf so requires me with her to interpret.
We politely greet the woman, ask please could we withdraw this money, Nan struggles to talk, so I helped out. A blonde lady is serving us, who said it was absolutely necessary she read a fraud statement out to us. I was interpreting for Nan, only to be rudely addressed with 'well you need to look at us and understand what I'm saying!'. I explained I was interpreting, to which she sighed at. I held it together so's not to upset my Nan.
This proved completely pointless as she was 'unable' to give us the money out of her account regardless.
Then another woman who works for Santander (Wendy) intervened and rudely addressed me with a short temper 'we cannot give you the funds! You have a maximum of xx you can withdraw!'. I politely asked her to remain calm and was forced to explain the sensitive situation we were in (needing to withdraw her own cash from her own account to pay for her own funeral, as she is a cancer patient etc).
Wendy went upstairs to 'consult' a higher team member (Julie). Not only did Wendy not explain the situation we were in, but she did not further consult us to explain that somebody would be down. We were left in the seated area (to which I took it upon myself to sit my Nan there who was struggling to stand up for this long!) for 20minutes.
Julie came down, who initially told us we could not access the money. After having explained the situation once again... Julie explained that she would need to read a fraud statement to my Nan, I asked if it was ok I interpreted as she can lip-read but is deaf. Julie protested this, as she 'cannot understand sign language and so wouldn't be sure what I was saying'. I obviously stressed that in order for my Nan to understand (as Julie wished) she may need clarification with sign language. Julie then stressed that she was 'on her lunch break but had come down to do this'. Was I supposed to apologise for disrupting her break, or was this clearly a service which was not customer friendly, completely inaccessible to disabled people, and completely insensitive to the urgency of a simple task???
This is a cancer patient who is over the age of 60, with ID and a bank statement at hand, with myself a 26-year old grandaughter (also with ID).
My Nan was brought to tears by your staff in the bank from the sheer stress of it, and attitude!! She is not a confrontational person, nor am I, but when we're spoken to in this manner, she shed tears. You should be ashamed of yourselves.
Not only was this a very straight forward task, but one that was completed after 45 precious minutes, of which what should have been a 5minute easy simple task. Nan was then too tired to sort the task at hand of funeral arrangements, so went home and slept.
Furious.
And I will also be lodging a formal complaint in order to ensure other vulnerable customers access a service with ease!!!
May 2017 by Ian Shaw
Very helpful
