March 2024 by Nadia Oliveira
If you like nice and friendly customer service from main desk staff? no place where you should go :(I felt like I?m bothering them
January 2024 by Andrew Macpherson
Good afternoon. I would like to cograulate the receptionist at Dowsway Southwick. I took my prescription in. And explained the problem. That I had forgotten to order my tables and one of them completely run out. She was so helpful I wish I had taken her name. The problem was sorted in the spa ce of an hour and a halfI do hope this will be passed on to her. It was around 10am this morning I was in there. A grateful and very satisfied patient.
November 2023 by Victoria Smith
Very good doctors the new Treash over the phone by a Receptionist is amazing never have to wait weeks or months for an appointment, most of the time it's same day appointment. the System needs to be at every doctors. staff are really helpful and friendly. I would definitely recommend to anyone.
November 2023 by Nora Luu
Worst service. NHS is broken and this healthcare centre is the outstanding evidence. My kid has the same problem over and over although I have followed the prescriptions by the doctor. They refused to see my kid and kept asking to continue with the prescriptions. The people here have no heart at all. I wish they will all have the same problem as all the patients to see how anxiety means.
April 2023 by Russell Kendall
2.2 abit harsh staff are brilliant just seem to be a bit dislocatedThe basics get messed up ie phone numbers
March 2023 by Neha Patel
Amazing staff quickly deal with my appointment got to see doctor on same dayKeep up the good works ??????
January 2023 by Louise Mence
Had a great call earlier to join up with the centre and the customer service from Alice was lovely. Made me feel very welcome
November 2022 by Louise Whitnall
I have had to wait three weeks for a telephone appointment. When I did receive the call there wasn?t anyone on the other end. Each time I tell the staff I need to book an appointment as I need to do around work they say I am not able to do that unless I speak to a dr but I can not get to speak to a Dr what a mess!
November 2022 by Amanda Rubython
Spend ages on the phone waiting to book an appointment, get told to use the e-booking form. Get an appointment given to me which I can't make with no way to change it. Ring up and have to start again - have to refill in the booking form. Bloody terrible.
November 2022 by Liz Holland
Dreadful and getting worse. Nobody there seems to be taking charge and sorting it out. Word is an official complaint is going in to the NHS CCG.
November 2022 by Tom Bird
Extremely rude and blunt staff on the phone. Seriously need to reconsider whether a public facing role is for you if you find speaking to people an inconvenience.
November 2022 by Alice Robinson
dreadful GP Service
November 2021 by Nick Cook
I can never get through on the phone to make an appointment. When I pop into the surgery to try to make an appointment, I get rudely told that they only accept appointment requests over the phone at 8am. The receptionists at the surgery seem to treat patients as an inconvenience!
November 2021 by Natalia Maciver
Tried to call every morning this week, staying on hold for 30+ minutes and never get through. Finally got through to be told they are too busy to to deal with my issues, try calling next week. This is a disgrace.
November 2021 by Ebe
Disgusting Service, never answer the phone and still refusing face to face for the most vulnerable. I wonder how you can sleep at night!
