October 2023 by Claire Powis
Super efficient and no queues, great when you only have your lunch hour to pop in.
April 2023 by Gerard Martin
A nice little "proper" local post office.
January 2023 by Caz Doon
Always efficient and friendly now since the change of management. Couldn't ask for a better service. Layout makes for better queueing in fact I rarely have to. 5*
October 2022 by Rob99
* Well , time to give credit where credit is due. How it is possible to completely turn around a business as shockingly bad and operated as incompetently as it was possible to achieve, to its current position are as opposite as night and day. The new owners really do think about their customers, and nothing is too much trouble. Customer service is back as the priority now, well run, well staffed, and far more than that they put themselves out over and above what one would expect as good service, to exemplary service. Bingley Main Street Post Office is Back! It is now a pleasure to use this post office and what a difference a team dedicated to their business really makes. Excellent!*I LEAVE THE FOLLOWING ONLY TO REITERATE HOW BAD IT WAS PREVIOUSLY:It beggars belief how poor a business owner can be in the art of basic customer service. Since I left my review in December 2019 I have now seen many other very similar reviews with similar issues raised to mine. Whilst it encourages me to know that its not just me, it emphasises how bad the day to day running of this post office can be from a customer prospective to receive so many dire reviews.It is human nature to go out of the way to take the time to complain when there is a reason to do so. Similarly it is unfortunately human nature not to spend time to write to praise when something is good, so the few 5 star 'glowing reports' about how wonderful everything is, I don't believe are genuine.At this post office I have experienced a 34 minute wait in the queue from the door to the counter while the proprietor dealt with the same local business customer counting cash and paying in/ withdrawing cash behind the counter. Throughout, the proprietor never looking up and acknowledging the 12 other customers waiting, no apology, doing everything very very slowly with no sense of urgency. Customers in the queue left and more arrived to join the end of the queue during this time.I decided to film the whole debacle on my iPhone which is how I know exactly how long it took and shows everything. The previous week the proprietor had the same customer in doing the same thing and she closed the brach early at 5.15pm leaving many frustrated customers including myself outside the locked glass shop door looking in. Post Office Ltd contracts require opening hours to be adhered to in the interests of customer service for all. Unfortunately the proprietor at Bingley Post Office has a total disregard for her customers and feigns surprise when challenged as if she has no idea what all the complaints are about. Its easy to run a business such as a post office when customers have no choice but to come to you, but ironically it is quicker to drive up to Eldwick Post Office and receive excellent service than wait in the queue at Bingley and leave having had a thoroughly bad experience. 1 Star.
August 2022 by Hedgehog Organics
The best Post Office in the area, providing fast reliable service with a smile! Thank you ?
July 2022 by Lindsay Bennett
The new owners Alex and Anthony are doing a fantastic job. They and their staff are lovely, friendly people, always helpful, and very community oriented. They are making a huge effort to run the post office efficiently and provide the services the town needs. They have a huge stock of fantastic greeting cards, I was spoilt for choice, and after looking in several other shops I finally found the wrapping paper I needed in their selection. Keep up the great work.
July 2022 by Fay Bennett
I visit this post office almost daily for both business and personal reasons. Since the owners of The Stationery Cupboard have taken over I?ve received a prompt and efficient service with almost no queuing. Nearly always two desks open so if there is a queue, there?s minimal waiting and service with a smile too! 5 ??
July 2022 by Pistol Pete
Credit to Bingley and the Post Office.The new owners go out of there ways to advise what?s the best way to send individual items.And with a smile.Used many post offices in my years, must say you guys are BRILLIANTThank you.
July 2022 by Natalia Oates
Super efficient service. Thankyou for you knowledgeable advice, I didn't realise how much the post office does and can do!Great selection of cards and gifts. Perfect 'one stop shop'
July 2022 by Liz Farley
A proper local post office run by proper local people who love their community. Much needed service in Bingley. Thank you for all that you do.
July 2022 by Helen Apple
Hardly ever hadd to queue . Super collection of cards and wrapping paper. Always smiling and friendly
July 2022 by Rhianwen Ibbotson
Always great Service and the friendliest staff since Anthony and Alex have taken ownership!
July 2022 by John Clegh
Been coming here years, entered the shop today, was informed that they were closed, the cashier then put up the position closed sign, I asked the other members of staff if they were working and was ignored, so I left and returned 20mins later; the checkout appeared to be open, so I joined the queue behind the "queue here" sign, waited ten minutes to be served and was immediately bypassed for a queue jumper, never again.
May 2022 by Duels of the Spellslingers
Hi Everyone, I can see a lot of very negative reviews on this Post Office, so I just wanted to let you all know that as of 25th April 2022 myself and my wife Alex have taken over, we own the stationery cupboard business in Bingley and have a 5 star rating and we hope to bring everything people loved about the stationery cupboard to the post office, our main aims are to reduce queues by having a minimum of 2 people on at all time (With 3 in busy periods) we also hope to eventually bring parcel collections back to the main Bingley branch, we have already had several great comments about improvements within the store and we will continue to strive to be everything that Bingley deserves... We look forward to seeing you all in the near future.
January 2022 by Shiowraan Wong
Will give negative star if I can. The shop was shut at 5.20pm when the closing hours advertised is 5.30pm. I called the post office and the owner said that she had to shut early and it is one off. Not sure whether she knows that there is a long list of reviews here saying otherwise. I have experienced it numerous times and so has this lady who came after me too. She also has the cheek to ask whether I have ever left work early for an appointment before?? Absolute zero customer service and have no manners.ON ANOTHER HAND, whenever I can, I will always choose Elswick post office. You get excellent customer service there, fantastic grocery produce etc. Bingley post office does not even come close to anything like Eldwick post office. I suppose the only thing is, it is closer to me, THAT IS ALL.
