February 2024 by Bailey Holderness
Visited the Birstall store unsure of what carpets I wanted. Bernard was very friendly and helpful he explained the deals that were on offer for the weekend and gave lots of info on the carpets. We returned a couple of days later to purchase and was served again by Bernard and Danielle who were both extremely helpful and great people!
February 2024 by Chris Leavesley
Chris and Bernard went out of their way to try and organise a carpet fitting before we moved into our new house, to the extent that Bernard came in on his day off to do the measurements required so that the fitting could be done in time. Absolutely awesome service, and made our lives a lot easier
February 2024 by Gemma Randle
Chris and Bernard within the Birstall shop was absolutely fantastic, went above and beyond to help me and my partner yesterday and we couldn't be more thankful! Would recommend highly
February 2024 by Paul Eldred
Visited the store in birstall today. Fabulous service from Chris and Danielle, they both made some great suggestions for me. Will definitely return when I know my move date.
February 2024 by Haris Bismillah
I had a excellent experie at the birstall outlet.The place was immaculate very cleanThe staff were very professional knowledgeable excellent advice on what I needed.They were professionally had a very friendly dispositionI would recommend this place
February 2024 by Jay Jay
I visited the birstall carpetright about 3 weeks ago to browse for carpet for my bedrooms, I was very happy with service provided by Chris Ryder who was very helpful and very patient with me whilst I eventually decided on the carpet. Thank you very much for understanding and perfect customer service.
February 2024 by Raf Hussain
Visited carpet right to look at my option on regarding a new carpet for my living room, was not sure what i wanted however a memeber of the team Danielle was truely helpful in helping me find the right carpet, right colour for my living room.. purchased and fitted, it really looks amazing, the customer service was 10/10.A huge thank you to danielle for helping me find the right carpet, right colour..
January 2024 by Kate Mitchell
Avoid at all costs: Appalling Customer Service and bad workmanship give an overview of my experience with Carpetright. They agreed to screed my floor and the job that was done was appalling and I have now spent months complaining and getting nowhere. The branch are unresponsive and seem to have no power to make a decision. Avoid at all costs- they are overpriced and most definitely under deliver.They wanted the workman who completed the work to come and inspect his own work which is laughable, an inspection having already been completed by a Carpetright staff member who agreed it was not fit for purpose.Avoid at all costs. I am now £256 down and having to pay for what they did (where there are parts of the floor with a difference in level of over 1cm) to be fixed. Appalling customer service for a national organization.If I could give zero stars I would.Added following response by carpetright on Google to review.Just to be clear I have already contacted customer service multiple times and they have said they still want a second inspection by the workmen who completed the appalling work. Responding and asking me to contact customer services when I clearly already have as my review mentioned shows they just want to look good rather than actually delivering good service. As I have started calling them. Definitely Carpetwrong.
January 2024 by Aiden Fenn
Very helpful and pleasant people.I have spoken.
October 2023 by Blake Wain
The staff are very helpful and kind, if you want your space to look around they are more than happy to leave you be, which isn't the norm now a days.Any questions that I asked to the staff there (Danielle) they answered honestly instead of just trying to sway you to buy the experience carpet
October 2023 by Charleey Lloyd
Had an amazing experience in this particular store ! Amazing customer service and very friendly staff that made my visit exceptional . And I even won a chocolate bar in store! Highly recommend this store !!
October 2023 by Michelle Smart
Great experience ordering carpet! Danielle helped us pick out the right carpet for us and made the process of measuring and ordering really easy :)
August 2023 by Monica Modena
I went browsing for a living room carpet and was pleasantly surprised by the lack of pressure from the team!Chris was very knowledgeable and friendly when recommending the underlay and carpet that would suit our requirements.The whole team were patient and very helpful - highly recommend.
August 2023 by Kacey Walker
We had such a great experience at Carpetright, the staff couldn?t have done more for us. The whole process was seamless from the minute we walked in to the moment we left.Really looking forward to getting my new carpet fitted in August, thank you for all your help.
August 2023 by Rita Gummerson
Had a lovely time browsing in this store. The store was very clean & well laid out making it a pleasant experience. The staff were lovely too. I will be back in the near future once I decide on what colour scheme I want in my bedroom.