November 2023 by Jacqueline Smith
The optician at Broadway Boots is outstandingly good, she is so professional, the other staff are helpful and very decent people, it was a pleasure to pick new glasses.
November 2023 by Ry Ali
Went for an eye test today and was really satisfied with my experience. Sobiya was really efficient and informative during the eye test. Safia was really patient and friendly helping me choose glasses and answering all of my questions/queries. A credit to your opticians. Appreciate the service.
November 2023 by Shams Fazli
The staff was kind and easy going. Nadia Tariq tested my wife's eyes, we found her so caring and considerate. Thanks Boots!
November 2023 by mohammod musthofa
No prices on any of the glasses. They want me to take a eye test for almost £30 and then choose a frame which has no cost. Hahaha
October 2023 by Viktoria Kucova
I am greatful for the referral sobiya the optometrist at boots Bradford made for me greate customer service
March 2023 by Yumi San
Professionnel and polite staff. Very please. Carry on the good work !
June 2022 by ABI
The only helpful person there is Mandy. I remember Mandy from D&A days when boots took over. I have been numerous times to this branch and the wait times are ridiculous even when your appointment is at 9.00 am you are waiting 15minutes to be seen.I have been trying to book an appointment for 2 weeks now and can?t get through. The line cuts off. This means I now have to personally go down to the store which is very inconvenient.
May 2022 by Eva Khan
The only helpful person there is Mandy. I remember Mandy from D&A days when boots took over. I have been numerous times to this branch and the wait times are ridiculous even when your appointment is at 9.00 am you are waiting 15minutes to be seen.I have been trying to book an appointment for 2 weeks now and can?t get through. The line cuts off. This means I now have to personally go down to the store which is very inconvenient.
May 2022 by Asma
The only helpful person there is Mandy. I remember Mandy from D&A days when boots took over. I have been numerous times to this branch and the wait times are ridiculous even when your appointment is at 9.00 am you are waiting 15minutes to be seen.I have been trying to book an appointment for 2 weeks now and can?t get through. The line cuts off. This means I now have to personally go down to the store which is very inconvenient.
April 2022 by Laura Kayes
Had an appointment at 4:15pm. I got stuck in roadworks on my way and called at 3:55pm to say I would be 10 - 15 mins late and apologise profusely. The staff member told me it was OK as I was the last appointment of the day. I said I'd be there as soon as I could be. Arrived at 4:32pm to be told the opticians had left and I'd have to rebook. Left work early, sat in traffic for an hour, paid for parking, wasted my time. Will not be back.
March 2022 by Tooba Noor
Surprised by some reviews saying they went out of their way to help. There was no flexibility for me who turned up late 9 months pregnant and stuck in Bradford rush hour. I wasn?t justifying my lateness but was hoping for some consideration. Took my 10 year old after school (4pm) to have his eyes tested (recommended by the dr) explained he was suffering from headaches and so it was urgent and apologised for the lateness. It was a 25min appointment, Neelam Misra's next appointment had already turned up before us so I was willing to wait but she didn?t want the pressure? So we were turned away. Unsure why the next appointment hadn?t gone in seeing she refused to see us?I have known opticians to see patients who have come through late and so expected some flexibility seeing it was a child suffering. I now understand why they?re the only ones available for appointments on the same day. Won?t be booking with them again as I would struggle to trust the care.
March 2022 by tyra mahmood
Appalling.My glasses were old tired and falling apart,Booked myself in for a glasses appointment got told that I am NOT entitled to a new pair because my vision has not changed after 10 years,Showed my glasses that need replacing said they were fine and to continue wearing them,The manager was rude and arrogant his manner in speaking to patients was appaling and lied about not having an appointment avaliable , have changed opticians.....
January 2022 by Polianna
I went to the optician in boots in an emergency, half an hour before closing time, because no optometrist in the city center were able to examine my eyes. Mandy went out of her way to get me help, and her support is invaluable. I would also like to thank the optician Neelam Misra, who stayed longer at work especially for me, made an accurate diagnosis, and then sent me to the hospital very quickly. Thanks to these two ladies, I'm able to recover quickly.
November 2021 by KJ N
The whole optical team at Boots Broadway is exceptional. Sobia, Hamza, Bilal, Saqib, Zara, Mandy, all of them infact are so kind and polite. They all go out of their way to help my family and I. We have been to lots of other opticians and the staff and service here truly is outstanding. Huge thank you to all the team!
April 2021 by Vicky Stocks
Amazing service today when I took my 3 year old for some glasses. The guy serving us was fantastic with my son who was very nervous and even went in the back and got him a sticker. Thank you
