September 2023 by sheryar shafq
I had an extremely frustrating experience with Dhoom Design's customer service. To elaborate, I initially went to make a purchase and was measured by their tailor. Following the measurements, they demanded a substantial deposit. I returned after 6 weeks when they informed me that my clothing was ready for pickup. However, upon trying the clothes on, they were completely the wrong size.I revisited the store a few weeks later after they assured me that the issues had been fixed and that the clothes would fit correctly. Sadly, upon trying them on again, it was evident that the fitting was still incorrect. I requested a refund, but the staff's behavior was highly unprofessional. They refused to refund my money and instead engaged in a lengthy exchange where they made excuses throughout.I am profoundly disappointed with their service, which I can only describe as shockingly poor. There seemed to be no genuine concern for the customer's satisfaction. I strongly advise against visiting this store. Trust me, you will regret it if you do.
July 2023 by Shay Ahmed
Excellent service, lovely shop. Staff very helpful and got what I was looking for
July 2023 by Hussain Ali
I recently had the unfortunate experience of dealing with Dhoom Design, located in BD8, and it was nothing short of a nightmare. From the moment I walked through their doors, it became painfully evident that their customer service and tailoring services were both abysmal. Allow me to elaborate on the numerous disappointments I encountered during my visit.First and foremost, the staff at Dhoom Design displayed a shocking lack of professionalism and courtesy. They appeared disinterested and unhelpful, showing little willingness to assist me with my clothing needs. The atmosphere was unwelcoming, and I felt like an inconvenience rather than a valued customer. Their lackadaisical approach to customer service was utterly unacceptable.Furthermore, when it came to their tailoring services, Dhoom Design fell spectacularly short. Despite providing them with precise measurements and clear instructions, the alterations on my clothing were nothing short of disastrous. The stitching was sloppy and uneven, and it seemed like no attention to detail was given. The end result was ill-fitting garments that were not worth the time and money I invested. Their quality of tailoring left much to be desired.To add insult to injury, when I voiced my concerns about the shoddy workmanship, the staff at Dhoom Design displayed a complete lack of accountability. Instead of acknowledging their mistakes and rectifying the issues, they responded defensively and dismissively. It was clear that customer satisfaction was not a priority for them. Their dismissive attitude towards legitimate concerns was incredibly frustrating and demonstrated a severe lack of professionalism.In summary, Dhoom Design in BD8 provided an appalling customer service experience and delivered subpar tailoring services. Their staff's unhelpful and disinterested attitude made me feel unwelcome, and their lack of attention to detail resulted in poorly tailored clothing. I strongly advise anyone seeking quality tailoring and a pleasant customer experience to look elsewhere. Dhoom Design is simply not worth your time or money.
November 2022 by Fizzy (Fizzy)
Highly recommended theses guys ordered my suite 3 weeks ago on short notice and was here in time. Brilliant customer service and outfit came out perfect cant thank them enough.
November 2022 by Ghazala Dad
Good customer service. Friendly staff. The clothes are worth their price. You will shine like a diamond wearing an outfit from here!
August 2022 by Foz
Highly recommended theses guys ordered my suite 3 weeks ago on short notice and was here in time. Brilliant customer service and outfit came out perfect cant thank them enough.
August 2022 by Shahida Kausar
Ordered three outfits for myself and my sisters. We changed the colour of the outfits and were told they would be ready in 5 weeks. We received them within four weeks and they were perfect. Very happy with the service provided. Will be ordering from Dhoom again in the future.
June 2022 by M Anwar
We got a dress for the little un today, looked everywhere for kids dresses and this was one of the places that had a massive variety. The lady, who spoke mirpuri was very honest and honestly really down to earth- we really wanted the dress but the thread the hooks attach onto was broken. She sorted that out, but she went the extra mile and adjusted the hook on the trousers to fit her perfectly. That, she did out of kindness and to be honest that moment is the reason we will always go here first. We have another wedding soon and will be getting a few outfits soon inshaaAllah
June 2022 by Khanage 1
Stay away, it's owned by Dharkan, their customer service is the worst. They'll take your money on tailored suits, promise you everything and deliver everything in the poorest way possible-theyre closing their shop down now and moving across the road to dhoom, to continue with their scams
February 2022 by S N
Very friendly service, thank you!
