October 2023 by Tim Flowers
Appalling customer service. Rude and pedantic about a mis-labelled and poorly-labelled product. No smile. No friendliness, just obnoxious, superior, judgemental rudeness. Very obvious the staff who clearly have no interest whatsoever in the business and definitely no interest in increasing sales or customers. Whoever manages this shop should witness what I did today and I guarantee they would sack the sales person immediately, unless of course they were the manager, in which case there's no hope. Such vile attitude.
August 2023 by Linda Gautier
Visited the Broadway store this morning. The woman serving was chewing gum at breakneck speed whilst serving the 2 ladies in front of us. Absolutely disgusting having anyone serving anywhere in that manner hence the reason we put the product back and walked out. I don't need to see chewing gum going around her mouth and had no intention in being served by her. Disgusting
June 2023 by Immy Tweed
Busy staff act like robots with no voice box speak only when ask a question and point things out rather that take you to it evan when you ask them to
June 2023 by Axil
There is a white English old woman who is very rude, hostile, and lacks the minimum standard of manners and good customer service. I stopped going there and I saved myself a lot of money
April 2023 by natalie seymour
Was served by a lovely young lady isabella. She was really friendly, polite and super helpful. Although the product I wanted was not in stock she showed me great alternatives and was very knowledgeable about the products they sold.
March 2023 by Subhaan Ali
The staff in Holland and barrett are very helpful, especially Anisha who went out her way to help me and my wife to find the right products. She was very patient as my wife was asking her many questions. She is very professional and is very knowledgeable in the health sector. I wish her all the best in her future.
February 2023 by Charlotte Seymour
Organised and welcoming store. Isabella was really informative and helped me pick out just what i needed. Cashiers didnt rush me either.
February 2023 by Laiba Mughal
Bella is an angel She?s the absolute sweetest, and her hair looked lovely today!
February 2023 by Mal
I'm a regular and the staff are always very friendly, knowledgeable and prompt; aside from one. The said male staff prioritised his phone over myself and other customers mid-conversation. Not only this but I've noticed that he avoids having to 'deal' with customers and heads in the opposite direction. I've had negative experience with this member of staff in the past as he was outwardly rude to my friend who is disabled. I am dissapointed at this continuation of rude behaviour. I feel bad for other female staff who have to accommodate his behaviour.
February 2023 by Amelia Hinder
I'm a regular and the staff are always very friendly, knowledgeable and prompt; aside from one. The said male staff prioritised his phone over myself and other customers mid-conversation. Not only this but I've noticed that he avoids having to 'deal' with customers and heads in the opposite direction. I've had negative experience with this member of staff in the past as he was outwardly rude to my friend who is disabled. I am dissapointed at this continuation of rude behaviour. I feel bad for other female staff who have to accommodate his behaviour.
February 2023 by Shuayb Khan
Sassy young Asian women behind counter would benefit from an attitude adjustment. Otherwise great store and staff!
December 2022 by Ryan Lee
If you need a hand with any vitamins or advice on taking something new, then talk to Malaika. She knows her stuff and will happily help you out with whatever it is you are after. Great customer service. Helped a man out who didn't have a clue what he was after.
December 2022 by Aaisha h
I haven?t been to Holland & Barret for a while in Broadway due to being able to order online & Covid. I came to the store today and approached a colleague called Malaika and she was very helpful friendly & respectful! It makes a change when you get a colleague who is understanding & goes out of their way to provide a 5* service! Due to being with a family member who did not speak fluent English Malaika was more than helpful in taking her time out to speak to my family member resulting in them being understood and appreciated, thank you once again Malaika such a pleasant person to be around! The store was clean and tidy it did get slightly busy but the queues were well managed and the staff really take the time out to lend a helping hand! Very well organised and stocked up many great offers and deals aswell thank you to everyone at Holland & Barret will definitely be back ??
December 2022 by Willow's Theatre
There are some lovely staff members there, a few young ladies were very helpful and made me feel welcome. Wonderful at their job and very knowledgeable. Store was clean and very well organised even with technical issues. One staff member in particular was very unsavoury, he made me feel like I was a massive inconvenience especially because I am an OAP and needed guidence from most members of staff. I did not like the way he spoke to the other members of staff either. Really hope he was just having a bad day and isn't actually like this as a person.
October 2022 by Davina8665
What a great experience !! went to the store today with a particular product in mind but not exctally sure which one?I was served by a lovely young lady named Isabella, she was so polite, friendly and so helpfull. Now she demonstrated how customer service is supposed to be done, she was genuinely interested in me and the reasons why I was looking for this product, she physically took me to the selection and then helped me to choose. They had a good selection to choose from so overall I was very happy and would recommend to others.
