July 2023 by Abid Ahmad
I went to post a parcel. The staff member (male, 50s, with glasses) said to me that unbarcoded stamps are no longer valid. I said they are valid until 31.7.23. He said no they are not and if you use them, you do it at your own risk. I posted my parcel.Then I had to return 5 minutes later as the man had not given me proof of postage. When I asked him for proof of postage for my parcel, he said what parcel? I said for the parcel I just gave you 5 minutes ago. Then he gave me it. He was extremely arrogant and rude, unable to say thank you, when I paid.Is this how staff behave, give you wrong information about the validity of stamps, don't give you proof of postage and then behave so arrogantly?
June 2023 by Honest Reviewer
Wish I could give zero stars to be honest.Worst post office I?ve ever been to.Staff are weird, they just stare blankly at you. zero communication skills, is it hard to crack a smile?The older Asian lady at the post office clearly hates her job as she doesn?t want to offer any help.It?s like swallowing glass when you?re in there.
April 2023 by Rayaan Ak
Not the best post office customer service is terrible it?s like they are not bothered and look down on you and what?s with such short opening hours never using it again even though it?s a 2 minute walk for me. Terrible!!
March 2023 by Faheem Sheikh
Too many people judging without knowing the person/people.These days all people want is to be served fast because 1. They parked on double yellow lines or 2 they running late in their own lives..Perfect service. Respectable people. What more do you need.
January 2023 by saifthegamer
Honeslty didnt wanna write this review find it pointless but really wanna get a mwssage through to the owner unless the owner is that older woman. Firstly on google it says you close at 5:30 on some days which is not true and is misleading so please can you fix that, as it saves the newer comers time and disappointment just as i have had a few times coming at 5 only to see it shut. Secondly when i come sometimes to send parcels the service is fine but whenever its that elder woman she always has an issue with taking parcels i came with 3 parcels and 2 of them she said didnt scan so i had to go carry them to another post office who scanned it and sent it through straight away no issue and i told them about what happened before they told me that she probably didnt position the scanner right, if this happened once id understand but its happened for the 3rd time now which is really annoying and time consuming. Ive also saw recent comments on how she is as a person and although she hasnt showed me disrespect directly i have seen in the past the disrespectful tone she sometimes talks in and isnt very welcoming at all especially when they make you sometimes wait standing there for a while till she concludes her phone call in the back.
January 2023 by Iron Fuzionz
I went in the the other day and the elderly woman behind the counter first took her time to come out from the back and then after waiting for a bit of time she took my parcels and asked if I wanted a proof of return which i then answered yes to which I firstly felt was a weird thing to say because why wouldn?t I want a receipt and then she tried scanning my parcels I had quite a few like 10 she said that they weren?t scanning after trying the first 3 so instead she typed the postcode in the system without scanning the tracking barcode and when I confronted her about this took me a while to realise she started to say that the first 3 didn?t scan so I saw no point in trying the rest because it takes time and we don?t get paid for this, so now I was left with a receipt for a parcel only showing that it?s been sent to the post code but no tracking even though I paid Royal Mail for a tracked label. I then asked for the parcels back because they were no good to me if they?re not tracked as I paid extra for it she kept refusing saying it?s my fault for not bringing proper labels but then eventually she handed them back to me and I drove an extra 10 minutes to lillycroft post office which is where I got them sent off with no issue and they scanned, to be fair to that woman one of them out of the 10 didn?t but according to her the first 3 didn?t so she didn?t bother scanning the rest. I?ve read a lot of bad reviews about this post office but decided to ignore them as sometimes people can overreact a little bit with an issue but this lady is truly lazy and rude never smiles if I could I would rate this 0 stars, but asides from that my message to the owner would be to hire a more qualified person at the till who knows how to operate the machine properly and understands the importance of customer service because you can see many people have had similar issues and I can say right now I will go to the further post office from now and won?t be returning there any time soon
January 2023 by A Channel For Life
Consistently receive poor service from this post office, staff just don't seem bothered and it appears to bother them when serving customers. I took a parcel with a prepaid label on it and the chap couldn't scan it, instead of entering the barcode numbers he said it's not being recognised and you'll have to ask them to send it to you again (it was from Samsung). Went to the nearest alternative and it got scanned and dispatched no issues. I won't be going back to it from no on.
December 2022 by Zaina Zamir
The short elder lady was very rude to me and has no regards on how to treat her customers at all. I would not be going here if it was not convenient for me as it is close to where I live. Overall terrible experience.
August 2022 by f t
The exact opposite of service with a smile. Treated very differently when dressed professionally for work with makeup to when in casual joggers. Condescending towards asian customer. Impossible to use lunch hour to send post etc
July 2022 by Sultan Usman Ali Khan
PLEASE AVOID THE POST OFFICE AREA AT ALL COSTThers a Thanos (old asian power/privileged, self obsessed woman) she will come out whenever she feels like and keep you waiting, seeing her was the most horrible experiences of this year ( I would rather spend another 3 months in hospital with Covid, than see her face again)
April 2022 by Bana Ali
I went a while ago and hated it. They don't know what customer service is and feel it burdensome to even say a word! Asking them the different costings of different postage stamps is like pulling teeth. We don't all work for royal mail so we don't know how much it costs!Went again today as it was more convenient and the same thing happened again, they clearly don't want to serve you! I asked for a label as my item was fragile and the lady responded with we don't have them. I have been to other post offices and they ask you themselves if the packing is fragile and will put a label on it without you even asking them.Definatly will be going elsewhere even if it means travelling a little further.
April 2022 by Imran Ahmed
Someone needs to buy the owner a clock. Says they open at 9am and still shut at 910am.... and counting.
November 2021 by Iram Akram
Only went because it was convenient as I live in the area but Probably the last time I visit..so my daughter went in yesterday and deposited some money for me, she told me the lady who works at the post office was acting very weird, got home to find that my account was £100 short, mistakes can happen were only human! so went in to see what the procedure was, they were adamant that we were wrong and they were right! I have since taken it further.. I would actually give them a zero star rating but that?s not an option, really rude and unfriendly staff who think they can tell you off?!
November 2021 by Ms Ahmed
How do I give this place 0 stars! Absolutely disgusting ?customer service?. THE most miserable gits ?working? here, only ever went because it?s local but have resorted to going further as I don?t wish to see such arrogant people! I used to think maybe they?re having a bad day but surely they can?t be having a bad day since the 90s! More often closed than they are open! Family run - every single one of them is miserable, definitely runs in the family. Never will be returning!
August 2021 by Naheed Rehman
I live locally so sometimes use this post office if passing. The post office / chemist is clean, bright and tidy. However, the customer service (or lack of) leaves a lot to be desired. I came in to do some business and personal banking. I deposited some cash which was counted by a machine. And when I asked to do some personal banking the staff member said he can only do one transaction and for me to come back later. I won't be going back. If you can't be friendly and provide a certain level of service then maybe don't work in a customer facing role.