January 2024 by m
horridroyal mail need to stop delivering
December 2023 by Rob Hudson
Doesn't even bother to answer calls or texts.
December 2023 by Robert Milner
Parcels sat waiting all week - no movement!! RIDICULOUS!!!
December 2023 by Adam
About as useful as Anne Franks drum kit. Shocking service. "Address inaccessible" - the postie but have been smacked up!
December 2023 by Larisa Popa
Appalling service. I waited for a delivery, they said the address was inaccessible, even though I had another delivery early in that morning and Royal mail comes here daily, I don?t live in a remote area or anything like that. I have tried calling the office at 4 pm, when they open, I called at least 30 times, they just leave the phone ringing and no answer whatsoever. I am just so annoyed and disappointed at this level of customer service.
December 2023 by Ian T
Advised by email that they were not able to deliver as no one was in. I was in, no one rang the buzzer and no card left either. What are we paying for?
November 2023 by Chris Shaw
No parcels/letters for weeksRude woman on counterUseless
November 2023 by KLM B
Absolutely useless. I am given 4 different numbers for one site, and none pick up. I would dock their wages until they start performing better because they are not worthy of whatever salary they are on right now - When they cannot do something as simple as picking up the phone, it makes me wonder what "work" they get up to.
November 2023 by T G
Royaymail sent text from their depo saying no one in.Clearly no postman had been because no card was put through and we were all in, lights on in the house.Ring doorbell shows no one came.Then message says delivery next day. Waited all day no delivery.Rang the depo and no answer!!Where is my parcel!!
November 2023 by B M
Useless service, website does not give you redelivery options or recognises your tracking number.
October 2023 by Haytham Ibn Boulos
Absolutely useless. I am given 4 different numbers for one site, and none pick up. I would dock their wages until they start performing better because they are not worthy of whatever salary they are on right now - When they cannot do something as simple as picking up the phone, it makes me wonder what "work" they get up to.
October 2023 by Radostina Andonova
Terrible experience just now! I understand it's not the lady's fault, who serves the counter, but there has to be an improvement made regardless! My parcel is missing for a week. Postman has not atempted to deliver it, because Ive seen him every day for the past week and asked him if there is a parcel for me! Yet again on the system it sais it was attempted for delivery, but due to no access to my property it was not! Absolute joke as the postman bas been at my door delivering mail every day! Last seen location the DO. Spent an hour driving back and forth to the office just to be told ring customer service! No track of what has happened with the parcel. Now an hour on the phone to wait for customer service! And this is all for a parcel paid do be delivered with 1st class! A joke! System needs updating, postmen trained properly, no lies on the system and better sevice than 'I can't help you, ring customer service'! I am not happy to say the least.
September 2023 by Gurpreet Matharou
They are always changing there times, no options on there website to even request to leave with a neighbour. I've been trying to get my parcel since Thursday.Went just now and apparently they are only open 4 hours a day.8am till 10am and 4pm to 6pm, Monday to Friday.
July 2023 by Subhaan Hussain (MSI-E-Commerce)
It?s collectable if you?ve your iD with u and the red card
July 2023 by HE HAD NO MANA
Lovely staff no idea why people are bashing on them been going here forever always been a pleasure dealing with the person behind the counter
