December 2023 by Simon Tiffany
Not at all impressed with this store, went to Bradford foster square on Monday and purchased X2 pairs of boots, went to pay, put card in, payment accepted and the system crashed, got told payment has not been accepted, so paid again, my Bank then showed up X2 payments, I was then told that only one payment has been taken, went to NatWest who confirmed X2 payments had been taken, back to the store to be told to come back in a couple of days if both payments have come out, Thursday I went back with with proof of payment X2, to be told that I cannot have a refund as it will take 7-10 days to refund after an investigation, I'd avoid this store like the plague if you're wanting to pay by card ???staff are completely useless and the manager is not to be seen
December 2023 by Mr Hyde
Tried calling both stores in Bradford Town no answer from either useless
October 2023 by Angela Phelan
Didn't really want to give a start at all. tried phoning number on website to ask re. items I was looking for - twice - no answer. Drive down, asked at entrance, directed upstairs, needed advice so asked at desk- 3 young ladies had no idea so asked me to go back downstairs to ask bloke on door,I explained I needed help & advice, so could someone come to me but they explained he had to stay on the door. Then they asked a customer if he could help- which confused both of us. So I went to ask the guy on the door, explained the situation - expecting him to apologise & offer to help me out - he simply explained why he needed to be by the door- large store, few staff... Eventually he suggested he get the store manager to cover the door- so I suggested he set him upto me. My daughter had a similar lacklustre experience. Both of us left without buying anything. This is why the high street is dying. They simply don't care about giving the customer a great experience. This isn't my first similar experience at Sports Direct, every time I've gone in it's been a trial to obtain any help, I won't bother again.
October 2023 by Rob Mansell
The customer service in this place is a joke. Not once but twice we had to find someone to ask for help. Both times we were told they would send someone to help. Both times no-one came. Ended up just putting down £100+ of goods and walked out. It's not that they did not have staff, they were just more interested in chatting than serving customers.
October 2023 by Robert P
The young guy on the trainer department today was fantastic! Really knowledgeable and helpful, polite and friendly and his customer service was second to none. Well done and thank you.
October 2023 by Shanaz Kosar
Customer service is absolutely appalling. On several occasions the people who worked there could clearly see I was needing some help but they completely ignored me by either walking in the other direction or going into the staff room/area. So unprofessional, not very helpful and rude! I just put the items down and walked out. Not shopping there again.
October 2023 by Akinwale Ogundipe
Great place for all sport and casual wears. Good pricing, with nice staff. I always love buying from Sports Direct. See you guys soon.
October 2023 by Ariba
Young asian girl was very sweet
September 2023 by MuRk Atif Killer 786
Being told a refund would be returned to a bank account in 3-5 days but in actual fact a credit note refund is provided. After questioning this, still being told by the staff it will be refunded.
August 2023 by Iqra Ashraf
Horrible staff the manager is very rude and I had the worst experience if ur Asian don?t go in there she is a racist
July 2023 by Preet Samra
Poor customer service .. We stood on upstairs on counter around 5-7 mins , One guy his name Mustafa passed us 3-4 times , He can see customer is waiting for something , I didn?t call him I thought May be he is serving other customer, however when I notice ,he is not serving to others at all or not even would prefer why we are waiting on counter , I just want ask something about stuff Is it boys or girls? That?s all!I told him we stood on counter for long time u keep on passing us, He said we write down their ,pay downstairs than why u stood their, it was so rude the way he said,I told her nicely oh u should let us know ?, The way he showed negative attitude makes us feel so bad, He ignored our question & start doing his stuff without even replying to anything? this person need training how to serve customers or may be not capable to do work supportively or politely with positivity.
July 2023 by Mohammed Shehzad
Very slow service at checkouts always long waiting times
July 2023 by Steven Hardcastle
Going downhill rapidly. Went to buy my son a goalkeeper kit in store and there wasn't one goalkeeper kit in the whole shop. Ask the staff where the goalkeeper kits were and the response I got was you'll have to buy it online. Why have stores all over the country that don't stock hardly anything and you are told to buy it online.
July 2023 by Naqeeb Hussain
very good quality stuff and cheap stuff from other shops. staff is friendly.highly recommended.
June 2023 by Haroon Ali
Come to foster square shop 1 Asian girl on tills whilst the white girl standing about asked her you got no more people on till she replied with attitude at 16:03 26/06/2023 disgusting
