November 2023 by Sheila Hoyle
A lovely local Brighouse store with helpful friendly staff ???
November 2023 by Ayla Page
I haven't bought beauty products in a long time but considering how much the cost of living has gone up, I would have thought that make up and such would have gone up just as much with them. Fairly priced products, easy to find, couldn't find temporary dye though, just pastel or drops. Very strange.
September 2023 by N Ashdown
Lovely staff, well laid out and clean store, vast variety of products. It's superdrug as a company that I'm falling out of love with now. Own brand products are getting worse with quality and absolutely ridiculous with price. Razors for example. It works out same price to buy a new Gillette razor for £25 as that one comes with 5 of the blades. Superdrug's own razor costs £5 and only includes one blade, in an oversized box with no clear indication of how little is inside!Great store, lovely staff but if you don't want to buy brand names then go try boots next door ?
September 2023 by Sima Bashir
I was served by arif today and he was nothing less than exceptional with his service. Super friendly and helpful.
August 2023 by Mohammad Al-Mamoon
I had an incredibly disappointing experience at Superdrug recently. I visited the store to purchase allergy tablets, but the situation turned absurd when the cashier refused to serve us simply because my daughter was holding the tablets. Even though I, the father, was the one making the purchase and ready to pay, they insisted that I come back tomorrow or they might lose their jobs. This policy lacks any form of common sense or consideration for customers.It?s baffling that Superdrug?s staff would prioritize such an arbitrary rule over customer service and logic. This incident reflects poorly on the store?s commitment to customer service and understanding basic human interactions.It?s unfortunate that a simple purchase turned into a needless hassle due to their inflexible policy and lack of empathy. I hope the management takes note and makes necessary changes to prevent others from facing similar unreasonable experiences.
August 2023 by Rodger Skelton
Crowded, busy and a long queue even on a Sunday. Displays in the middle of the aisles makes getting around difficult.
August 2023 by Foodieholic
One of my favourite stores you'll find most brands in here.
July 2023 by haroon hussain
Very bad customer service the lady on the till was laughing at my mother while serving her on the tilland talking about her on the ear piece very unprofessional and immature this store manger needs to pull they finger out
July 2023 by Olukemi Ann Kupoluyi
My go to store for various skincare and hair products at affordable rates. Everyday items on sale.....can't beat their prices!
June 2023 by amungus TJ
Hi superdrugI am writing this review of the bad experience my family have had with yourself (cashier). My wife and daughter of 16 years of age visited your store in Broadway. My wife has a few health related issues (arthritis, gout, heart surgery and few other other health related conditions). I am mentioning this, so you will understand.My daughter was with her to support my wife in carrying what she wanted to buy because of her conditions.When they got to the counter. The young girl on the counter said, she could not buy the face razor because she was under the age of 18. This is a policy you have concerning these face razor blades. Which is great. The thing is, my daughter was not buying the razor blades but just holding the basket for her mum my wife and daughter tried to reason with this cashier but she would not have it. Meaning, even tho it was explained to her that the razor blades were for my wife. She was adamant she would lose her job if she sold them to herI can understand, if my daughter went in there on her own to buy the blades and she was refused but to be accused that they were for my daughter and not listen to the mother? How does that work. This cashier was very rude in the manner she spoke to my daughter and my wife. She was right and the costumer was wrong. Is this your policy too. Is this how you deal with your customers??? They were given an ultimatum either buy the rest of the stuff or theirs the door. How bad is that? I am appalled at the mistreatment my wife and daughter experienced. All over some blades that were for my wife. Awful place
June 2023 by faiza sharif
Really shocked at the behaviour of the CS manager lady wearing colored contacts! At broadway superdrug.Needs to be sacked.Please do check when you go to this branch as they" By mistake" scanned an item twice but didn't admit it refuse to apologise she said it wasn't her mistake and when I said you were about to charge me more she still refused!She shouted out I don't care you can get lost !!!!Absolutely shocked I think she was so scared that she has been caught out.Please please check they have charged you accurately.Extremely rude chip on her shoulder.
June 2023 by K W
Staff are stood chatting while boxes of stock are left around and customers struggle to walk around let alone anyone with a wheel chair or crutches?staff can?t help customers find anything simple, then to boot the ten minute rule?that they don?t share with consumers the disinterest in customer care?clearly no one understands the need for a USP?and really means go else where?boots just around the corner ?
April 2023 by Ann Driver
Often queues and only one person on the till, hard to raise a smile or a bit of a chat from staff.
April 2023 by Resh Akhtar
Donna the store manager is the most rudest person ever and the most un professional person I?ve ever come across, over heard her talk to another colleague about other staff members in a horrible way and absolutely slating them, all this happening whilst I was looking for some products and needed help but hearing what I heard put me off of asking for help as I didn?t want to interrupt their conversation. Horrible and inconsiderate to be slating your hard working staff members to other colleagues!
April 2023 by Darren Woolsey
Staff efficient, fast and friendly. Could buy what we went there for.
