January 2024 by Dave
I?m surprised my the many negative reviews on here as I have used them twice now for the past two years MOT on my car from the newer site across the road and my experience was only positive and received great service.
January 2024 by Adam Nicholls
I went for my tracking done on my car left if with them because they said it would be around an hour I went for a walk the got a phone call saying there was play in my wishbone and my tyres were worn they asked if I wanted them to do it and I said just to do the tracking I went back to collect my car half way through paying the cashier there got a personal phone call so had to wait for him to finish before I paid I then phoned my regular mechanic he said to bring my car in he looked at my wishbone and said there is absolutely nothing wrong with it and said if I wanted to change the tyres it's up to me but there not too bad and it looks like they were just trying to get more money out of me so if you want work doing that doesn't need doing take your car here
December 2023 by Ben Holden
Absolutely horrendous service. I?ve been charged for services I didn?t need, forced to pay for a diagnostics check despite already knowing what the error was, I was advised (which was recorded) that I had an intermittent fault on my engine which was causing an engine light but it was just a faulty sensor and not to worry, they would clear it at time of my MOT, which they are now refusing to do, and are no refusing to let me supply my own valve they say needs replacing instead for icing me to wait until they tell me the ridiculously overpriced dealership part they insist on fitting. Wasted two whole Saturdays for my car to pass it?s MOT when it had nothing wrong with it other than brake pads and so far it?s cost me over £450 and it?s still not fixed. Absolute waste of time
December 2023 by Blake
Wheels were aligned with the steering wheel not centralised. Took the car back to explain that was the case, please could they adjust this. Went on to tell me because my car was lowered they could only use the factory settings. Which was fine, but the wheel isn't centralised, they didn't seem interested to get the car back in to realign the wheels with the steering wheel as it should be. Took the refund offered & took it up the road to Kwik Fit who did the job properly & while I waited (Halfords had my car for 2.5 hours)
November 2023 by Jeff Oneil
Had a price for two tyres confirmed over the phone then when I got the bill it was almost £100 more.the manager I think his name is Joe denied point blank that he had quoted me the original price he is an out and out liar and I'm not done with him yet.avoid avoid avoid
October 2023 by Kieron Jones
Good service, no messing around, quick turn around for brakes and discs and when shopping about were competitive given brake pads are lifetime replacements
September 2023 by Molly Grainger
AVOID! Took my car there for an MOT last thursday after previously taking it there the week before for a new tyre put on. This was my cars 4th mot and all previous ones had passed with flying colours and apart from a new tyre due to having a nail in it i have never had any other issues with this car. They called me half an hour after i had dropped my car off to say it had failed with many serious faults. I was obviously very upset to which they showed absolutely no sympathy and the woman on the phone was very rude, shouting down the phone when she asked for my registration and asking me to describe my car like i was too silly to know what make it was. they clearly saw me as a young girl that understood nothing about cars. They quoted me almost £900 to fix and said all my tyres were at 53%. this was concerning as it was a brand new tyre they had put on the previous week, when i asked about this they said they dont check tyres on an mot (which is a legal requirement). After enquiring somewhere else I got a much cheaper quote which also included a whole new exhaust (halfords just was going to replace my backbox)NEVER take their word or quote and always get a second opinion, it can save you hundreds and you will avoid the nasty service halfords castleford provide!
August 2023 by Mark Hodgson
Brilliant service , great price on 2 Bridgestones.Casey on the reception was very efficient and definitely knew her stuff.
August 2023 by Adam Batley
Dropped my car off at 12:30 for wheel alignment doing, after waiting 3 hours I was then told they were unable to complete by the staff who were also very rude.Took my car to Kwik Fit round the corner with no booking and I was in and out within 30 minutes with my wheel alignmentcorrected.Service: Wheel alignment
August 2023 by Karolina Roma
Left my car 2 times for a WHOLE DAY with them and they never fixed it. The car was making squeaky noises - driving belt I have found out later at another car shop. First they told me it's my brakes (got charged £600 at another Halfords point to fix these) and later my car seat! JOKE AVOID
June 2023 by Luke
I felt it was only fair to leave a review in light of the many negative reviews (which had I read before booking, rather than after, would have probably deterred me), as my experience was generally very positive. I should caveat by saying that I only booked in for a wheel-alignment, so it's difficult to get too much wrong. I dropped the car off at 8:30AM, and it was finished by 10:30 and picked up by 12:30. They called me at 10:30 to advise that the work was completed and the invoice and report were emailed to me before I was off the phone with them. Staff were generally friendly and the price for the wheel alignment was more than competitive, as it cost £77 rather than the £115 I had been quoted elsewhere.
June 2023 by Craig Eastwood
Took my car in for aircon service as it had stopped working a month ago.Rang me up to say there is a leak but couldn't fix it on the day, not a problem. Rang back a few week later to say could i get a quote for my faulty aircon. I was informed they can't give a quote because they dont know if its the condenser or pipe thats broke. But its £49.99 to bring in. Take the bumper off ect to find out whats leaking then they will contact me with a quote to go ahead.I said have you any availability and they said this friday 16th june Am. Brilliant. I take my partners car to work, my partner drops my car off and she rings me up saying shes been informed " the car hasn't been booked in. She explained the above details to the woman on the desk and they said to her she doesn't need to leave the car to recieve a quote.. ( contradictory to what they already told me). My partner then said i have been informed already that the car needs to be taken apart for a quote..thats why its been booked in.The woman on the desk said we would be charged for that ( which we already knew...£49.99 ) my partner said yes thats what we've been told. The woman behind the counter said they don't have availability today but would ring us back with a quote. Never happened. So yeah useless and pointless.
June 2023 by Brandon Hinks
Thought I needed a new clutch, was called to be told I needed a new clutch pedal switch, fixed my problem with no issue. Very friendly receptionist, served with a beautiful smile. Thank you ?
May 2023 by Ian Goonan
Took van in to have work done but due to having to chase repair up all the time and them not chasing my warranty up after 10days they refused to do the work I then had to collect my van and take to another garage to be repaired.
April 2023 by Wayne Bridges
Great service from Stacey and Casey and the guys at classy cas , keep up the good prompt service, I?m blaming you for getting wet ha ha ?take care??Just been back and the service is very prompt, not waiting all day for your car back, thanks Scott fot great work?
