July 2023 by David Prescott
On Friday I went to purchase a suite for my son's wedding. Sarah and Tamzin attended to my every need to ensure my suite fitted perfectly and it looks amazing. Thank you so much!!!
June 2023 by Joanne Stennett
Sarah was Absolutely Fabulous, Great service, knowledgeable and personable. Made my Sons Prom suit shopping a lovely experience! ?
May 2023 by joe connelly
Booked a slot on a weekend and was filled with customers and didn't have time for our group. Didn't have any if the tailoered sizes I needed. Rang me and told me our sizes were in and had 2 days to come in and try them before they are sent back... absolute joke terrible service, unorganised and ignored in store. Got decent music in store thats the only positive. Go somewhere else peeps.
May 2023 by sharon speight
Went for a suit yesterday and the young girl in store at junction 32 sara was absalutly fab she helped my husband choice and got him the size he needed and gave good advise her manner was exerlent nothing to much trouble after visiting other stores she was the only 1 who came to us to offer advise thanku sara for making are visit stress free and pleasurable 5 star service
May 2023 by Aminah Sharif
Worst customer service ever, the manager was horrendous, rejected a return based on the fact that shirts were creased. Ridiculous excuse for customer service
April 2023 by Joanne Orr
I?ve booked in via the web site I had a confirmation email, a follow up call then another email, my son & I arrived to a very busy store but we were seen straight away by Vincent a young guy with similar build to my son Daniel so he already knew what styles would look great, Daniel tried 4 different styles/colours and left a very happy chap ready for his Prom.Excellent experience from start to finish.
February 2023 by Richard Cooke
Had a visit to Moss Bros the other day for a shout, plenty of choice, lots of sizes, friendly staff and if they haven't got the size you want to can be ordered.
February 2023 by Christian James
Very ignorant staff, blatantly ignored me, came in for a suit bag left well miffed off.
July 2022 by Leena
There was a great variety of suits and all of good quality. However, the customer service was abhorrent - we were served by a male assistant (brown hair and beard, scrawny) who clearly did not want to help us from the beginning and had an extremely nasty attitude. After asking to help us with measurements his immediate response was ?no? with nothing else which immediately alarmed us and told us to work it ourselves. Works in a suit shop but has no etiquette - the irony is laughable. His disgusting attitude almost put us off from buying the suit but we were running out of time. I hope Moss Bros has a complete change of management in this store as after reading the other 1 star reviews it?s clear this was not an isolated experience.
July 2022 by Julie Surtees
Good range of suits and varying prices, styles. Tailored, slim fit, hire or made to measure. Helpful team of assistants ready to measure you, make suggestions on style. A lady called Joy assisted us, providing great customer service and was very patient in helping us make choices/offer alternative options on suits. There was no pressure to buy.
June 2022 by Meg Sledmore
Went in today to get 3 suits for our wedding. Absolutely appauled how the sales women spoke to us 'was you in here earlier? You've been in a long time' poor customer service, totally rude and lost custom from us.
May 2022 by Dave Holroyd
Top service from Cam, didn't have the size for what I wanted so he ordered it in for me, I like the idea of the tailored stuff that they do here, gives that bespoke feel to something that would ordinarily just be bought off the shelf!! I recommended this to one of my mates who is also getting married, he didn't take my advice and went to a different suit shop (not going to mention their name 'directly'...) and he showed me what they bought and to say that the suits looked like 'novelty' suits would be an understatement... if I ever need another suit again it'll be moss bros all the way!!
May 2022 by Glenda Fielding
Husband would have purchased a suit but unfortunately they had no larger sizes.
April 2022 by Lizzie Lin
We were served by a very kind lady who saw us struggling to get the correct size. She measured our sizes and save us tons of time. I know most people think outlet doesn't have good service but she made our shopping experience there really really good. The name on the receipt is Gill not sure if it's actually her, but if it is really appreciate your help Gill. ??
April 2022 by Gina & Jack Charles
If I could give zero stars and leave a review I would! Absolutely disgusted with Moss Bros ordered three-piece suits 5th feb 2022 for our wedding 15/04/2022 advised suits would be ready end of March latest two weeks before wedding. Contacted moss bros with two weeks to go to the wedding and x1 waistcoat x1 full suit still not ready, advised all would be in by the following week. Still no contact received from moss bros so my fiancé visited shop to be told (with one week to go until the wedding) x1 waistcoat still not in expected next week and x1 waistcoat could not be provided at all! Why was this not highlighted prior? Why was the order taken in the first place if this could not be provided? Very poor organisational skills. No compensation offered by moss bros. We now have x1 groomsman that has paid £222 for a three-piece suit that doesn?t even match and will look out of place on our wedding photos for the rest of our lives! Let?s hope the father of the brides waistcoat arrives in time for the wedding! Terrible customer service Absolutely would not recommend
