January 2024 by Guy C G.
My partner and I have been to this particular TGI?s a few times and it is clear that service is pretty poor. Staff are way more interested to stand idly by and chat amongst themselves instead of doing their job. It?s somehow the norm that you have to ask for your knife and fork at this place, not to mention the fact that the toilets are pretty grim and clearly not cleaned very often. The only saving grace is that the food is fine, but other than that I would strongly recommend you avoid TGI Fridays at Xscape
January 2024 by Jack Rowley
Awful really, had a table booked for 18:00 tonight, we arrived early and we?re sat by 18:00. Not one person approached us for 45 minutes of waiting, yet we saw many members of staff just stood around in groups. We ended up going for the ol reliable KFC <3
January 2024 by Piotr Boro?
Nightmare service and staffWaiting for takeway orders at least 40 minutes. Rude people, a couple of seats taken and 90% empty but still hours to get order ready for delivery.Strongly not recommend for delivery. Food is given to drivers already cold. Nobody care about this at all.This place need different management.Because same happen every day.
January 2024 by Tony Barker
The food was excellent but 50 minute late four table and two hours to have our meal missed our film
January 2024 by Craig Horton
Waited 35 mins to be seated even though we made a booking. once seated we were told of a number of items that were unavailable and there was a 40 minute wait on food. We should have been told of these issue when we checked in, instead we were set to not get our food until an hour and 15 mins after our table was booked for. On top of this the table and the whole restaurant in general was dirty, the menu has reduced in size and the prices appear to have increased more than other restaurants. We walked out and went to mcdonalds. Ruined our evenings celebrations.
January 2024 by Matty Gray
31-12-23Never again!Tables with old food sitting hours..Cold food after waiting 1hr 20min, food out of the fridge was warmer then the cooked food, must of been under the heat lamps at least 20min.Under staffed (shouldn't of opened)Many tables walking out because of cold food and waiting ages.Manager went to default setting (free round of drinks) instead of solving the issues. ?(if you can't sack promote)Well overpriced, for the experience if it was a back street cafe it would be closed down.Walked out, went to Burger King, served in 10min food was hot ?
December 2023 by chris brookes
I'm just glad the food was nice because the service was the worst my partner and 2 kids experienced in any TGI's. We were seated with no kids menus and no cutlery. Waited a long time before someone attended to us for drinks so drinks were ordered with the food. Usually drinks are ordered first before the starters. After we ordered the starter the waitress came back to ask if one the kids would like cheese with the spaghetti, we told her no thank you but it came out with cheese anyway. A new one came out straight away but then the same starters came out again to our table. Nobody came to check how the starters were and when we ran out of drinks we waited ages again so my partner had to go to the bar herself for refills.
December 2023 by CLAIRE MASSEY
Absolutely shocking prices, The Messy burger one patty lettuce onion and tomatoes few chips on the side 22.50 not even a side salad or coleslaw garnish. Waited about 35 mins for food , The house salad was just tiny cubes of toms peppers and onions as if it was for the salsa dish.........3 burgers and chips house salad and humous 3 kids meals all for agrand total of 90 quid, safe to say we won't be eating there any time soon , A Maccies double quater pounder meal deal is around 7 quid........I shall leave it there. ??
December 2023 by R B
Met up with my friend for lunch, Jordan J was our server & he is an absolute credit to your team, his customer service skills were excellent, really friendly, fun, welcoming & couldn't do enough for you, he got our food order spot on even with the extra this & non of that requirements, the food was excellent too so huge thanks to the kitchen staff
December 2023 by Danielle
We?ve been coming here for years and the place has really gone down hill. The place is looks dirty! The condiment box, tables and the chairs were dirty and sticky! The service was so slow, the staff were just stood around chatting. When our food did arrive it was poor quality and the portions sizes were tiny. My daughter only had a teaspoon of beans on her plate. We didn?t even have cutlery on our table and the staff had to go hunt down clean forks. The price is the food was astronomical it didn?t reflect the service we received. Won?t be coming back.
December 2023 by Sheree Smith
Gutted to leave this review, but we waited half an hour to order , then received cold starters, then received cold mains. The correct thing would have been to left right there but in stead we paid just short of £250 to have wished we ate at Wetherspoons. We eat here frequently after a ski session but I doubt we will come again now.
December 2023 by BEN BARKER
My recent visit to TGI Fridays was a regrettable experience from start to finish. The service, to put it mildly, was a lesson in how not to treat customers. The staff seemed more interested in chatting amongst themselves than attending to patrons, making it a challenge to get even the most basic attention aswell as this multiple staff members were using foul language even as far as one of the staff members using it in front of us.As for the food, it was a textbook example of how a once-popular chain can nosedive into culinary mediocrity. The appetizers and main courses arrived at the table lukewarm and tasted as if they had been reheated multiple times. It was a culinary crime to serve such lackluster dishes. The main course didn't fare any better ? the meat was overcooked and black and the overall presentation resembled cafeteria food rather than a restaurant meal.To add insult to injury, the prices were exorbitant for the subpar quality of the offerings. I've had more satisfying meals from a fast-food joint at a fraction of the cost. It's disheartening to see a once-reliable chain fall so far from grace the atmosphere, now feels tired and outdated. The attempt to cling to past glories only serves to highlight the current state of decline.In conclusion, my experience at TGI Fridays was a disappointing journey into the realms of lackluster service and uninspiring cuisine. Save yourself the disappointment and opt for establishments that value both their customers and the quality of their food. TGI Fridays has lost its charm and, based on my recent visit, it's not worth the time or money
November 2023 by kim horgan
£17.85 for a glazed chicken burger with 1 tiny piece of chicken breast, half a slice of bacon no cheese or sauce and just a slice of tomato for salad is a disgrace. When I complained to waitress she said it should be like that and didn?t offer any resolve. manager never came to speak to us about our complaint, and the lemonade tasted like soda and waited over 20 mins for out plates to be cleared. £49.95 for 2 burgers and 2 soft drinks is a lot of money for slow service and poor quality food I don?t think I will ever eat at TGI Fridays again.
November 2023 by Yorkshire Franchise
11/11/23I feel I have to write this as disappointing is a understatement, we normally go TGIs to celebrate something and if all TGIs are now like this I will never go again, portion control must be carried out by the borrowers and all meat must be on a crash diet they have put the price I.e last time we went £23-24 for a ultimate rack of ribs that that actually filled you up, this time didn?t even fill the plate. Kids were hungry after spent an hour at xscape so went to Burger King on the way home.I WILL NEVER GO TO A TGIs in the UK again we were all hungry after starter and main absolute joke.Avoid unless you want to pay £100 and be hungry again after like I said very disappointed.
November 2023 by Madi Chants
Our waiter was a lovely person called Jordan! Very respectful, talkative and polite. The food was delicious and not a very long wait. I recommend this place!
