June 2023 by Joanne Wiley
Great deals loads of choice
March 2023 by Chloe Mee
Visited today, made to feel like I was bothering when asking to smell different scents (buying a gift) the lady was rude. Muttered something under her breath as I left. Would not go here again.
March 2023 by Pamela Jones
Didn't have what I needed so they have ordered it for me
February 2023 by Develop Ment
Strugglong to get Aqua di Gio for women. They don't stock it
December 2022 by Jaskaran Matharoo
Absolutely shocking customer service received today at the Glasshoughton, Castleford store.I went in with a family member and my daughter so my family member could purchase a fragrance.A staff member who was cleaning the counter looked up at a person who entered the store and asked them if they needed any help but completely ignored us. Another staff member said I will deal with this and said staff member continued cleaning.I asked if she is free to assist us with a query re a particular fragrance and the discount they have in store.She told us re the discount and as another staff member added in some info the said staff member continued cleaning. I then asked is she able to help choose the fragrance if not shall I ask another member of staff at which point she eye rolled me and slung her cloth down she was cleaning with.When I asked if there was an issue and why she eye rolled she and the staff there got defensive and said she did nothing wrong, it?s her first job and she?s only young and I should give her a break as it?s Christmas Eve.Excuses aside whether she has had a bad day or not, eye rolling at customers and making them feel like you are doing them a favour to assist them is not something you would expect from any customer facing staff. It is pure rude and I would not shop there again.If I could give 0 stars for the customer experience I would.That said the manager did step in and although no apology was given by her or this said staff member she dealt with my family members query.
October 2022 by Jason Khan
Brilliant friendly staff, clean store, cheaper that other fragrance shops due to it been a outlet.
October 2022 by Daniel Overton
Today I was helped by Claire, she was incredibly helpful and helped me find exactly the kind of fragrance that I was looking for. She patiently helped me look through different scents and found me one that I loved. All throughout the process she was friendly and shared her opinions with me as to what fragrance would be best. Fantastic customer service all around!
June 2022 by Simon Lee
I only called to have a smell? the staff were very freindly. And the place was very clean.
June 2022 by Charles Reeve
Helpful staff with good knowledge. Good selection of perfumes.
April 2022 by Ineta
Very polite stuff ? ?? love it this shop ???
March 2022 by Graham Leek
Very helpful ladie who served me and helped me pick a good perfume for my wife's birthday.
December 2021 by Helen Wilton
Went into fragrance shop yesterday. Always very helpful and happy staff as it was very busy
September 2021 by Arron Devonport
Super friendly staff that do everything they can to help you find your perfect secnt ?
July 2021 by Courtney-jo Morton
I was served by Sarah, I was looking for a specific perfume known as summertime or something similar, and Sarah took her time to help me out, now, they didn't stock summertime, infact Sarah and her colleague had never heard of it but she helped me find one that smelt similar and it smells like an exact match, I got ghost whitelight, we went through 5 different testers on absolutely nothing to go by, but she was really helpful and fantastic customer service, definitely recommend. I mean, I know its in their job description to be helpful, but I went to the one in wakefield and I got no help, went to the one in junction 32 and I was actually helped, I found my new favourite perfume. Honestly, I'll be going to the one in junction 32 from now on as her colleague was straight up for helping me too. Overall review, very helpful, definitely recommend, great customer service and will help you find what you want, they will help you find what you WANT, not what they can try and sell you. Sarah, if you read this, thank you very much.
July 2021 by Paul Kendrew
The lady in store was marvellous she helped me sort out my present for my wife she was very patient and helpful with a bloke that didn't know what he was doing
