February 2024 by Adam Hall
Great service as always thanks
October 2023 by Philip Jones
As a delivery driver, amazing place and people
January 2023 by tradePip! Kitchens Bathrooms Bedrooms
All good
December 2022 by Stamford Eco Boilers
Bought a shower tray, damaged, sharp edges, packing undamaged, therefore it was not checked prior to package.Quality control non existent.
July 2022 by DC
I'm building a house. Shower was delivered and set aside in an enclosed secure garage until needed, and remained in the two large boxes it came in. Upon opening the box to fit, it contained damaged goods which had in my opinion been repackaged before it came to me. Images as opened. They will not take refund or exchange so I've had to buy a replacement elsewhere. It is totally unreasonable to expect a purchaser to open two large boxes containing a shower enclosure and check everything upon delivery in my opinion. Delivery was only about a month ago and it's clearly all boxed as per the images. Gutted.
July 2022 by Barrie Skirrow
My bathroom fitter recommended this company and we had various issues with the house renovation. Frontline were very helpful when needing to change products and specification information. The delivery driver was fantastic, nothing too much trouble.
July 2022 by Nala Bowman
Fantastic service from staff at Frontline Bathrooms! My 3rd Bathroom from them now. Amazing quality products and service as always!
May 2022 by Ben
Having an absolute nightmare experience with Frontline Bathrooms who are refusing to refund us for an Aquaglass shower screen (c.£450) that leaks. Confirmed by bathroom fitters that the screen is faulty and leak is between glass and black frame. Refusal based on the fact the fitters have tried to ease our day to day flooding by sealing between the glass and frame (apparently this is against manufacturer guidelines? guidelines that we were never made aware of). Classic case of non existent customer service or empathy, communication from the company is so blunt. Hard to see where we go from here so others should be warned these products are non refundable, even if faulty.
April 2022 by Skoda Superb
I'm building a house. Shower was delivered and set aside in an enclosed secure garage until needed, and remained in the two large boxes it came in. Upon opening the box to fit, it contained damaged goods which had in my opinion been repackaged before it came to me. Images as opened. They will not take refund or exchange so I've had to buy a replacement elsewhere. It is totally unreasonable to expect a purchaser to open two large boxes containing a shower enclosure and check everything upon delivery in my opinion. Delivery was only about a month ago and it's clearly all boxed as per the images. Gutted.
February 2022 by Jaillan Yehia
I've ordered a few products from Frontline bathrooms and but it was a LOT of effort to do so, and when I checked my phone bill all the phone calls to try and get to the bottom of why certain products listed on their website are not actually available after all cost me more than £35 on their crazy-priced premium rate phone line. This seems like a literal scam to me.
January 2022 by MXRC RACING FELTHAM
Top notch service would highly recommend next day service loads of stock.. thanks guys
January 2022 by Mark Howard
Good bunch of lads , just got on with the job in hand and left me to sleep.Container driver
September 2021 by Hoddy RS
Sound place to deliver to just be wary that it's much further up green lane than stated on the directions. It's probably another 1000yards up on the right (massive sign when you're near can't miss it)
June 2021 by Daniel Bailhache
Great Customer service, Adam delivered a shower tray to us and unfortunately it was the wrong size and finish due to a mix up with product numbers. Adam helped us order a replacement tray and delivered it the following morning at 6am so we could get it installed before our tiler was due to start.Amazing service and brilliant experience overall.
March 2021 by Lizzie Lunn
The number to speak to them is a premium rate number so I have been charged over £5 for a few minutes call without warning. The first call they were meant to transfer me to customer service and I was put on hold and no one answered. When I did speak to someone they were helpful and efficient but it turned out the measurements in their brochure for the unit i was enquiring about was incorrect so just as well I did check before ordering.
