November 2023 by Louise Williams
I ordered a super king size bed from Bensons for Beds Guiseley. This was my third purchase from this store. From start to finish the customer service was excellent. I received great advice and the delivery was on time and efficient. Although it took several weeks from the order to delivery, I was kept informed through the entire journey and given options to change the delivery date and time. The installation team was great and took great care as the staircase was a little tight for the new mattress but they did it with no damage. They noticed that the headboard was damaged in transit and immediately ordered a new one for me so that I wasn't inconvenienced at all. I had confirmation the same day of the replacement delivery. Excellent experience and I have no hesitation in recommending them.
October 2023 by Ann Marshall
Very friendly and knowledgeable staff. Explained everything and did not rush us told us to take as much time as we needed
September 2023 by Jacqueline Clarke
Benson for Beds are great! I order all my beds from there and the quality is brilliant. Their delivery service is great!
September 2023 by Malcolm White
.very disappointing.staff not helpful. I got the feeling they didn't want my custom...
August 2023 by Martin Sylvester
Great experience would definitely use Benson's again!
August 2023 by Darrell Talbot
Top service from point of purchase to delivery. Highly recommend
August 2023 by Patricia Hunter
lovely helpful staff nothing too much trouble for them
July 2023 by Richard Lubomski
Dan was an outstanding advisor in store. He explained the pros and cons of each mattress to us, helped us with finding our recommended comfort level, and also sorted us out with a cracking deal. Can highly recommend the team at Guiseley.
May 2023 by juliet thompson
EDIT. They decided to waive the restocking fee, but only after considerable distress to myself.Horrific experience. Do not use this SCAM company. I spent £2800 on a bed set and igel mattress that they could not get up my stairs. Fair enough. I went back to the store and picked another, actually £200 more, and was told they will not re deliver until I pay £165 re stocking fee!?. I said cancel the whole thing then, and they said that would cost me 20%! What a horror show. I thought paying in full was the right thing to do, I am a fool and now completely stuck. Customer Service refused to waive the £165 re stocking fee. Please don?t fall victim to them, go elswehere.
May 2023 by Russell Bunyan
Good experience from start to finish would recommend as they also kept us well informed throughout the process
May 2023 by Paul Lock
Excellent customer service from purchase to delivery keep it up guys
April 2023 by Luke Taylor
Was messed about with delivery dates for months then the bed came damaged.
April 2023 by helfrag
In store staff great, customer services not so good.
March 2023 by Kirsty Rimmington
Super experience from start to finish and beds were easy to assemble too. Thank you Bensons for Beds.
March 2023 by Elaine Bond
Great service from Bensons from start to finish, could not fault them