January 2023 by M Muftee
The worst bank ever! AVOID AT ALL COSTS
December 2022 by AmadA
The wait time in this bank is beyond ridiculous waited 45 mins to be served, yet they couldn?t help me came home did it myself in 5 minsTerrible service due to one person being on the desk?? so wait time is a joke.The women in picture made the wait time longer by making me wait in the wrong queue.Still love Alan
August 2022 by Martin Gardner
Absolutely terrible. Opened an executor account to be told restrictions would be lifted within 3-5 working days, several weeks on and a complaint has been put in along with a follow up email the account is still locked and no one on the phone is able to help. I will now have to go back into branch to try and sort things out. The lack of customer care is appalling
July 2022 by Amii Norcliffe
Really helpful they sorted what I needed
February 2022 by Helen Connor
Last time I went to do the business banking we had been really busy and had a fair bit of cash only too be told by the lady we don't like touching cash! A thought maybe she was in the wrong job seeing as she works at the bank! She reluctantly counted it after it seemed rather complicated for her to give me some change so i had exact money to use the machines which they prefer! Not been back since I go to the post office who don't complain when I take the cash and cheque business takings in on their behalf. No point having staff in a bank if they don't want too touch cash
November 2021 by Richard Bishop
Not open on Saturday .. so what do people do who work all week, can't get to a branch except on a Saturday because of their work, and need a service that doesn't involve the withdrawal of nominal amounts of cash which can be done at the ATM etc.. just asking ??
October 2021 by Jayne Bailey
Working all week with no access to Natwest Bank, come the weekend need to use their services and its closed ........ what are we supposed to do... I know withdraw all our monies and just use cash..... I'm sure they would be open and available then. Not good.
September 2021 by isma bilal
really nice people and im only 16, came in without mask because it was brocken and they lended me one with the colour and correct size. The staff are very helpful sorting things out and im hoping when i 18 and over i can open up my real bank account with them. Unlike halifax bank who screamed at my face in an aggresive way saying 'WHERE IS YOU MASK WIERDO'.
September 2020 by Dave Carter
Called in one Saturday morning with my kids to transfer money from two old accounts. After one computer crashed Alun Harris tookover on a different terminal and transfered the money across to their current accounts while keeping the kids entertained and turned a daunting experience into a pleasurable one, Sir you are a Legend.
