October 2023 by Linda Tait
Always an excellent service, very efficient & very friendly.
June 2023 by Mimi Rorrison
If I could give zero starts I would but the people working here are honestly so rude I called about my sister not being able to collect my package when she was doing me a favour as I was at work and when I was asking how I would be able to pick up my parcel without a 6 digit code that I couldn?t find with the barcode I got sent she hung the phone up on me after being very rude the hole time I was trying to find out how to collect my package, I honestly don?t know how these lady?s still have there jobs as since I was younger the staff working here have always found a way to put me off ever going back and I can happily say once I get my package I will not be using my local post office again, I don?t like to write bad reviews but this really did frustrate me as I work Tuesday to Saturday and on my weekends I?m not in the area so I will have to try go before work to talk to the lady who hung up on me and was rude to me and my younger sister just to get my package that they wouldn?t give me the first time, what I?m trying to say is if you want to simply pick something up or are looking for good customer service do not go here
February 2023 by Ken Ossinger
DO NOT DO BUSINESS HERE UNDER ANY CIRCUMSTANCES. I purchased a product from a local business who mailed the product from this location and had receipt as received from Skircoat Green Post Office [HX3 0RR] on January 9th. See attached receipt for yourself. Product was received, postage charged, receipt was given to local business person. Package was never scanned into system as received and product disappearred.
December 2022 by Jane Stanley
Great food, great staff ALWAYS helpful and polite.
October 2022 by Brenda VARLEY
I ordered something from Amazon to be delivered to Skircoat GreenPost Office click and collect hub. They refused my parcel and sent it back to Amazon . I rang to ask why they had refused my parcel and an extremely rude woman answered the phone to say they refused it as their scanner had been broken for 6 weeks. If you?re running a business and advertising your shop as an Amazon hub sort yourselves out !
December 2021 by J B
Owners wife is completely unprofessional and shouldn't be in a customer facing role. Looking at the other reviews this isn't the first time he's had to put out the completely unnecessary fires she creates. Worth the extra 5 minutes to visit the post office in kings cross IMO.
August 2021 by Kathryn Wise
Got turned away twice in one day - early morning -" we're not open yet", 17.04 "we're closed". Despite the website saying it should be open at both those times!!Rude aggressive owner - you can see by the responses to the reviews here - really in the wrong job. Give this place a swerve unless you like being spoken to in an offensive way.I will be driving further afield when I need a Post office. Good Customer Service is free. No excuses for their aggressive, defensive attitude.
August 2021 by aromal neo
I didn?t use the post office but did go to the grocery store attached. Bought some essentials which were OK in pricing- but got sold a bakery product 12 days past use date. When it tasted offensive, I called back and they apologized and agreed to give my money back. I?d recommend checking the dates of goods before buying.Today is 22/8 FYI.
August 2021 by Zak Butt
I did use the store as I am a local resident . So used the bakery as well as the post office to send my International post to my customers .The staff have always been excellent and never had any issues . On one particular occasion I was waiting in the queue to send some parcels just to dropOff which had already been pre paid and just need scanning and a receipt given .The normal staff just scan and then print off the receipt. On this particular day it was the female owner who was working and she started to enter the details of my customers manually . All I did was try to bePolite and say the usual staff who work on the counter usually just scan it and give me a receipt.I was only trying to be helpful as there was a big queue . She just looked at me and turned the screen around towards me and in a really rude and offensive manner said ? why don?t you come around here and show me how it?s done as you seem to know much more than me? in all honesty I was so shocked i didn?t know what to say and just left.My son who was 14 at the time asked why the woman was so rude . I then phonedA number of times to ask to speak to the owner and her husband came on the phone and said if I had a problem come to see him and say it to his face .I literally walked in to the shop within 30 seconds and said here I am , you?ve asked me to come in. I explained everything to him and explained it was totally unprofessional what she said and embarrassed me in front of many people in the shop.He refused to apologise and said it was up to his wife to apologise and that was the end of the matter .I know everyone has their own opinions but one thing that is glaringly obvious is that their professionalism and customer service leaves a lot to be desired. Even looking at the replies from the owner to the reviews left the replies from the owner are so arrogant and offensive .The woman who was rude to me in all the times I used the post office and sandwich shop never smiled she always looked stress and it?s evident they can?t cope with the pressure .I?m sure I will get a reply saying it?s not their fault etc.... but one thing they need to understand is that manners cost nothing and getting aggressive and rude is not acceptable especially when I was trying to be helpful .The reviews on here speak for themselves and I hope the Post Office are looking at this because it?s not good enough .All the other staff have always been really nice and polite it?s just the owners themselves who need to work on their customer service skills.
August 2021 by A O
Wow!! Witnessed a poor man and his young child challenged on not wearing a mask. He politely explained he was exempt. The owner said he should wear a lanyard and said it was LAW. IT IS NOT LAW!!!!!YOU CANNOT LEGALLY CHALLENGE EITHER. Please educate yourself before someone sues you for discrimination
August 2021 by Heidi's Hirst
Pointless having a website if the information is out of date. Can you please update your closing times so not to disappoint customers especially if they are on foot walking. 6pm finish should mean you can use the service up until this time.
September 2020 by Lucy Hutchinson
After sending a parcel from this post office first class I was concerned as it still hasn?t arrived to the recipient. I simply called the post office to ask for advice and the woman on the phone was incredibly rude and unprofessional, not only this she failed to offer any assurance or advice on who to contact. She suggested me asking for advice was insulting to her which I am still very confused about. The lady on the phone who works in this shop then hung up the call mid conversation, extremely disappointing and strange.
September 2020 by Antonia Sinclair
Brilliant staff. Very friendly. Lovely hot food cooked in a clean kitchen. Perfect for a cold windy day. Good location for local residents. Bus stops outside. Place to sit and eat outside if you wish Reasonably priced for a local shop. Offers Atm 24hrs a day. Gas, electricity and phone top ups. Everything you'd expect to find in your local shops. Mini bakery included.
September 2019 by Rebecca Pollentine
I am recovering from surgery and popped in for sandwich and Manchester tart after my appointment after getting home I was unhappy with sandwich I got roast beef onion the beef in middle of bagget was raw that the blood had bread was soggy and red and I tucked into my tart pastry was undercooked in fact so much so it was dough in base and edges and the filling tasted simular to off milk very unhappy I spent 12pound and not eaten as I expected my purchases to be of a high standard I wouldnt recommend looks amazing first impressions when you walk in but it wouldnt surprise me if someone gets food poisoning I took a picture of my beef x blood stained bread cos I was shocked why some one would prepare it with out acknowledgement
September 2019 by steven murphy
Iâ??ve been using the post office for many years now and always feel so welcomed. The hot sandwiches are delicious and the bakery offers loads of choice. Iâ??m always greeted with a friendly welcome and the shop has always had everything I need. The post office is so handy to have and the staff are thorough and know their stuff. Itâ??s such a great shop to have on Skircoat green and the green would be a worse place without it. Iâ??d give it fifty stars if I could.
