January 2024 by Tonto
Bought 2 items for my wife couple of days before Christmas & unfortunately got wrong size, when I bought them ( paid cash ) the shop assistant said I would receive a e Mail receipt which I never got & didn?t get a till receipt. Went through customer service On Line & within 24 hrs & giving them some information was told to take them back and I would receive a refund or gift cardWent to the shop yesterday & all I had to show was the e Mail & was given a gift card with the amount on.Absolutely 1st class from customer service & the shop assistant
December 2023 by Stephanie Satrazanidis
We visited the store today and received fantastic Customer service in the menswear department. We were made to feel really welcome. The two ladies were really friendly. They offered us a scratch card each which gave us a great discount on our purchase. We will definitely pay them another visit.
October 2023 by Tammy Smith
I found the staff at the Halifax store extremely helpful. Ella was really nice and accommodating. nothing was too much trouble. I am a self confessed anxious shopper. I really wanted to try new styles and Ella & her coworker, ( I?m sorry I didn?t catch her name) went out of their way in a busy day to make me feel confident and suggested outfits that may suit my physic and age.Thank you
September 2023 by ViciousYorkie
I'd give it 4 stars, because I do like the quality & price of a lot things they sell. Especially accessories & footwear.But I'm knocking one star off due to being watched like a hawk every single time I go go in to shop. ? Guess they mustn't think look like a 'typical' River Island shopper.
June 2023 by Gabrielle Hanson
Been in a few times with my son in the pram and over heard elderly staff say keep and eye on her she looks dodgy and starts following me around the store when I?m trying to buy my son some new outfits, it?s absolutely outrageous
May 2023 by Debbie Dunnett
Very helpful got wat l was looking for
November 2022 by lesley hewett
Lovely new pretty clothes in for Christmas parties.
October 2022 by Ashish Kumar
Good store to get a variety of things for women. Nice offers too.The size of the store is a little small due to the small town.
August 2022 by David Carter
What awful miserable staff seriously unhelpful. Needed a crowbar to get any member of staff to smile. Better atmosphere im a morgue. Went into the store with my wife today i Would nevergo back. Would not rcommend to anyone. Only went in to exchange an item that had broke seriouusly poor quality. Would not recommend. I would like the manager/head office to contact me but I bet they do not. If i could I would give them minus 5 stars for quality and miserably staff. Walk past do not go in.
August 2022 by Carole Conroy
I had a bag bought for my birthday by a close family member I June 2022. I loved the bag dearly. It is unfortunate sadly to say that today the last broke away. I was upset. I took the bag back to halifax store today to show the bag and explain it was a present and simply wanted an exchange. The manager and staff insisted on a receipt and continuously repeating we must help you but no-one helped but listening to them and the body language showed totally different.! After a bit of searching my family member sent me the receipt but the ma after Estelle only wanted to give me the sale price not the full amount paid for the bag. I believe it is a legal requirement to give the full value back or simply put the bag under warranty as an exchange. It is simple to keep a customer happy. After a long tooing and frooing 30 minutes I managed to purchase a different bag and to my horror when I got into the car it has a mark underneath. I cannot go back to the store as they were awful. The quality is extremely poor. Fair warning buer beware stay away. From Halifax store or River Island horrendous service and poor quality. Go somewhere else.
April 2022 by Roger Stevens
Excellent customer service as always.
January 2022 by SIDDHARTH MEHRA
Great collections for both men and women.You can plan to have good stuff from here for your wardrobe. Would suggest to keep an eye on RI sale to get maximum benefit...
January 2022 by Sue Borrow
Friendly and helpful staff. Clothes are out of this World. Nobody does it better than RI ??
January 2022 by Victoria Highley
Could do with adding the full children's range and baby ranges instead of just the mini range
December 2021 by Rob K
Only follewed the Mrs in she seemed to enjoyed her visit but could do with some bigger women's sizes
