March 2024 by Dawn Davies
Andrea at TUI was very friendly & helpful and found us the right hotel that we was looking with all the amenities we wanted
February 2024 by Kayleigh Hughes
Tarina was an angel at sorting out my holiday. It was stress free for me from start to finish. Thank you!
February 2024 by Louise Illingworth
Absolutely wonderful service! Knowledgeable and absolutely lovely Emily was a delight and a pleasure to advise us on our holiday 1st class service highly recommend ?
February 2024 by jaygblue1971
After a not so nice experience with Michael ( an actual call handler ), I tried again, got through to Tarina ( from the Halifax branch ) and she instantly helped an anxious and worried customer immediately feel better, had just had an email from tui informing us of Building works next door to our holiday hotel in the Caribbean, without going on and on, Tarina straight away put my mind at ease, helped us find a new hotel and even when it was getting near to her finish time she never once tried to hurry me up or cut me off.If the bosses at Tui read these reviews, Tarina could teach a lot of actual call handlers how to deal with Customers, especially ones who we?re worried their trip of a lifetime was going to be ruined.Thank you so much Tarina, a credit to your company.
February 2024 by John Kneen
We attended the TUI Halifax branch today 29th Jan 2024 to book a Marella 24 day Caribbean cruise. We have to say the staff were excellent. A wonderful service was provided, all our questions were answered and the best price was given. We will certainly use TUI Halifax again in the future.
February 2024 by kian sutcliffe
Emily gave us an amazing service when booking are summer holiday
February 2024 by Jasmine Mitchell
Emily gave me a great service today when booking my summer holiday was really helpful and gave us useful information
February 2024 by Julie Parkes
Always an excellent service especially from Steve.
February 2024 by Steven Wight
Had a great experience with Leah today - she was exceptional. Guided me through the process and got me booked in for a last minute trip to Morocco. She even organised private transfers and insurance with ease. When I threw a curve-ball in at the end by wanting to change the hotel, she sorted that with zero fuss and inconvenience to me. Today she showed me why it?s not always best to book online - the human factor really helps when it?s someone as competent and cheerful as Leah. 10/10
February 2024 by Aleksandra Kosla
Lovely experience booking our holiday with Amanda. She addressed all of my concerns and helped find the best offer for us.
January 2024 by Glyn Hitchen
All the staff are very helpful .Amanda was great
January 2024 by Cecilia Cashman - Gough
Very helpful, dealt with Amanda. Sorted our holiday to Turkey for us. Pleasant, professional and courteous. Have always had great experiences with TUI
January 2024 by Lozinthemagic Loz
Easy, non hassle booking our Marella Cruise with the lovely Amanda. Amanda listened to our needs and got to work her magic with pricing and getting our desired aft facing cabin along with sharing her vast knowledge of Marella Cruises. All round excellent customer service not just from Amanda, but the whole team within the branch.
January 2024 by tom smith
Very very helpful with booking our holiday today! Amanda was very helpful
January 2024 by Anil Aphale
Myself and My Partner went to this store between Christmas and New Year to book a Holiday to Cape Verde, we were seen immediately by Andrea who was polite and very helpful - We knew where we wanted to go and had specific questions on dates, flight times, length of stay, prices, currency and things to do - Andrea answered everything quickly, honestly and in detail - Like many I have over the last few years arranged all of my holidays on line independently - The service I got from Andrea has made me re think that !Andrea - you are a star and a genuine asset to Tui in Halifax in particular and Tui overall . - Good on you and Happy New Year.
