January 2024 by Michelle Heppenstall
Great experience with sales assistance. She sized the watch to my wrist to address any concerns. It was great and I bought it!
December 2023 by Paul Robinson
Yvette was amazing super helpful
December 2023 by Christine Parkin
Excellent service, very helpful assistant.
December 2023 by Tori Dodd
The customer service was excellent and the two pairs of earrings I bought are absolutely beautiful!
November 2023 by michelle taylor
Staff very welcoming jewellery is always spot on not too bad prices bonus you don't have to pay for boxes
October 2023 by Helen Stead
On my recent visit, the same sales lady, who served me three years ago, remembered me! She helped me with a new watch battery and booked in an anklet chain for repair. Her expertise and friendly manner impressed me. This kind of personalised customer service is rare in today's digital age, making this jewellers shop stand out. I will definitely return for my future jewellery needs and highly recommend it to others.
September 2023 by Mehwish Saleem
Very friendly staff , and good price, not too high not too low, very very good quality, definitely recommend to others.
September 2023 by David Sellers
Polite and friendly staff had exactly what i wanted quality items and good value for money
August 2023 by Sophie Alexandra Nixon
Took my engagement ring here for a quote to fix it. They charged me £10 just to get the quote. They then got in touch with a quote of £800 for the repair. This is more than the ring cost in the first place! After my shocked reaction, the lady on the phone said she'd managed to get it to £600. When I said there's no way I can afford it, she said I could do a payment plan etc. I was so upset that I couldn't afford to fix my engagement ringI picked my ring back up and decided to try and take it to another jewelers. I took it to Walkers jewelers who quoted me £120. I got it back within the week and it was like brand new.It felt like FHinds tried to take advantage, knowing that it was my engagement ring and I'd already paid the £10 to send it off. A payment plan would have convinced some to go ahead but you'd be paying way too much. Don't go here for repairs!
August 2023 by Ellie Taylor
My friends grandmother came here to get her bracelet fixed, as soon as she got home and took it out the bag it came back in it broke almost immediately. Went back so they can fix it properly and wanted another payment when they didn?t even fix it in the first place. Not good at all.
July 2023 by Stephen Wood
I have just purchased a brand new Accurist watch from this fine jewellers, I have to give a massive thank you to the lovely Shona who I spoke initially with on the phone and went into the shop to complete my purchase, it's a great shop with a fantastic range of quality products and will definitely recommend and will be my first choice for future purchases.
May 2023 by Bob Ellis
The young lady who served me was extremely helpful, efficient and friendly, not to mention very attractive. It was a very good experience all round.
April 2023 by Clive Holroyd
The staff were most kind and helpful. I?m very pleased with the item they helped me select.
March 2023 by Pettina Norman
Purchase and fitting of a new watch battery. Very friendly efficient fast pleasant service
March 2023 by Shannon Barclay
After experiencing a quality issue with a product I purchased from this company I would just like to express how satisfied I am with the service I received personally from Tracy at their customer service dpt. Without hesitation my goods were returned and inspected and the resolution was flexible and adequate to meet my needs. Customer service is something I am particular about and from what I've experienced it would not put me off purchasing from this retailer in the future!
