July 2023 by Andrew Clark
This chemist is not fit for purpose no stock having to go back sevral times.the methadone users get priority over paying customers.They cannot even get there Address right it says rowlands dalton and its in the middle of MOLDGREEN.?
July 2023 by Vicky Carter
Service is just rubbish was loads waiting and 5 staff in back all talking plus rude to customers too
May 2023 by Nadine White
Great service. Prescription sent to wrong chemist by mistake. Rowlands helped me get it transferred to their pharmacy and gave me the prescription in 5 mins. Much appreciated, saved a journey to another chemist and meant my child didn't have to wait longer for their meds. Thank you Rowlands team!
February 2023 by gav demenzie
Opening time 9am door unlocked 9:10 am but not opened jut left closed no interaction at all with customers. Do not attempt to call them they don?t answer calls ever! And simply make the phone unobtainable in the afternoon. They will call You a liar if you dare say you tried to call them. You spend all of lockdown relieving the chemist and doctors of any interactions to help ease the workload even volunteering over 1000 hours to the NHS. You still cannot count on your local chemist at Rowlands. Chemist late arriving again. So no prescriptions allowed to be given out. When Chemist arrived, he was rude and unprofessional and argumentative.Plenty of staff just no prescriptions been given out or anything been sold it?s not how things are run. They had my prescription nearly 20 days. With no contact. The community deserves better than what is been offered. Absolute disgrace and the shocking service doesn?t seem to get better over the years.Gp written prescription refused to be handed over. Lots of customers told come back in 5 days. You can tell on the staff faces they receive complaints on a daily basis. Rowlands Broadlane is simply not fit for purpose and requires a serious overhaul or closing down.Official complaint will be made about the late and unprofessional licensed nhs pharmacist. Avoid at all costs and save your blood pressure and wasting you time.Hopefully visited soon by a secret shopper before it too late to save.
December 2022 by Gary-Lee Twissell.
Always friendly service and I highly recommend this chemist.
September 2022 by Lynn McParland
Consistenly poor service - urgent prescriptions for the extemely vulnerable ignored - do not seem to have an effective and organised system. The emphasis seems to be on the ill person to chase up if failed - which is frequent. Would not recommend.
September 2022 by Nick Moorhouse
Went for my prescription which was swiftly dealt with and had my flu jabThe new management has really turned things around from a few months agoIt weren?t a one off either as my wife went in a week later and got the same service and her flu jabWell done
July 2022 by Craig Wiles
I have been using this pharmacy for near 4 years, I have now moved to a different pharmacy as this pharmacy has totally gone down the drain since the other pharmacy closed on wakefield road.The staff are clueless the other day one of the staff asked was Tsb meant on someones prescription, surely if that member of staff didn't know what that meant then surly they shouldn't be working their as clear people's lives are at risk if the staff don't understand what prefixes are next they will be asking what is PRN as well as BD this pharmacy is a joke the shelfs are bare no-one has a clue whats going on in their. I don't even think they have a cleaner as that floor hasn't seen a mop in god knows how long, this place is seriously going to cause harm to someone.
July 2022 by Sabrina K
Terrible service. Couldn't pick up my prescription because they didn't know the log in details for doctorcareanywhere
July 2022 by Daniel Spencer
Slowest chemist in the world. People queuing outside for over 30 minutes to then get inside and wait for another 30 minutes. Staff have no ounce of urgency whatsoever, two people left the queue because they had been waiting over 20 mins in the heat and it was too much for them. Avoid it if you can.
July 2022 by Pierre Breban
Would give it zero if possible. I had to go 7 times to try and get one item recently only to get 10mg instead of 25 mg phenergan. Either staff or system or both just inept.
May 2022 by grip C
45 minutes queuing for this bunch of clowns. After waiting for several days I went to pick up my prescription. The clown then said can you come back we don't have it all. So there you have it 1 week late for my prescription the Asian man then said I am only helping out. He was clueless what is going on with this chemist. It needs shutting and we need another pharmacy who can do the job what they are paid for. rowlands moldgreen clown central
May 2022 by Alan Marshall
Just been to this chemist to collect a prescription that was ordered 10 days ago only to be told that they didn't stock this item and would have to order it. When l asked why it hadn't been ordered straight away, nobody seemed to know. What is going on down there? Why did they close the branch on Wakefield Road? Poor.
May 2022 by Harold Hudson
Absolute shamblesWithout doubt the worst run pharmacy in the united kingdom.This place is dangerously mis-managed with prescriptions not arriving on time and staff having no clue of their stock. Stating they have none left then 30 seconds later pulling stock out their behinds.This place is messing with peoples lives and well-being.People rely to function with their lives on medicine and this place cannot get it right.It is disgustingly worrying and concerning that this place still runs. The owners need to be held accountable
May 2022 by Alan Stephenson
I went today to pick up my repeat prescription, there were 6 people inside the chemist and eleven waiting outside. As an 82 year old with some disability I decided to go home rather than wait behind the queue. This is not unusual for this chemist I get the feeling that they are over faced with their workload. Perhaps this is a sign of the times we live in.
