October 2023 by Rachel Wilkinson
Needed a new windscreen wiper for a nasty stormy drive to Manchester the next day. Called at 5.30 on a Friday evening to be told to come down before 6pm and it would be sorted by either them having one in stock or they would order one for fitting the next morning. I arrived at 5.40 to welcomed by a lovely couple of guys keen to help. They fitted two new blades they had in stock. Well priced and fabulous friendly service at such short notice, on a Friday evening! Thank you so much!
October 2023 by Neil Barwick
The service from the staff was exceptional, they were super helpful.The only issue was that the balancing cost of £95 was excessive and I drove away feeling ripped off after an initial good service
October 2023 by Stephen Walther
Excellent , efficient and professional service. Explained to me all the work that was needed and why. Offered me different pricing for the tyres. Completed all the work on the spot rather than the inconvenience of booking in another day. Very happy and Kwik Fit Ilkley will definitely be receiving my business in the future.
October 2023 by Ben Vaux
Efficient and reliable. Good value and honest about what needs to be done and the range of remedial options available. Knowledgeable and friendly staff.
September 2023 by April Carr
My exhaust was very loose and making an awful sound this past Saturday, called into Kwikfit Ilkley with no appointment and they checked the car the same day, had to leave it with them as they needed to order in a part. They also noticed I needed 2 new tyres which were well worn and alignment sorting, called to check I was happy for the work to happen each time. Was sorted by the Monday for me ready for work. Fast, efficient and friendly service. Thank you!
September 2023 by Jamie Hogg
Paul was very helpful and very personable. He helped to explain when my service was expected and he also showed me how to use my vehicles onboard computer for checking the service schedule, brakes and other functions.
July 2023 by Peter Verboci
Disgrace, just before MOT I wanted to make sure the suspension was OK, couldn't keep the car straight so took for a check up. Pretty soon they finished saying "They adjustment has been done, however couldn't lift up the car due to a broken spring" they charged for a huge amount. The car still had the same symptoms, charged a lots of money and the next garage found track end and lower arm issues which after replacement sorted out the problems. Shame, I had a good experience here years ago, I wouldn't recommend now though.
July 2023 by Philippa Glassford
Brilliant service, really helped us out on a difficult day and no charge. Super stars.
July 2023 by willhay555
I was unhappy with how I was spoken to by a member of staff, the oldest chap of the three on duty.I made a complaint on the day via your QR code and, whilst at the depot, received a call from kwikfit CS.It was inappropriate to speak whilst still in the depot so I was assured I'd be called back within 24hrs.That call never came.Edit 30062023I've had a call from KwikFit customer services today, and my complaint has been addressed satisfactorily. I'd like to add that the employee who changed my tyres and the chap who dealt with my order and took my payment, whilst both unaware of my complaint regarding a third employee, were first class and a credit to your company.Therefore, I've amended my rating from one star to three.
June 2023 by Nathan Gee
I had a problem with the tyre pressure,arslan fixed it, nothing was too much trouble, first class service, thank you. Would highly recommend..
May 2023 by Liam Revell
As someone with a hand tremor, I have real difficulty when it comes to sorting low tyre pressure. The team have always been really inclusive and generous when I?ve needed help. For this reason, they?ll be my go to when I?m in a cinch. Thanks for your kindness!
May 2023 by Janice HOOLEY
We had a large hole in the tyre and the guys looked after us and replaced it really quickly so we could continue our journey from the lakes to Nottingham.
May 2023 by Jim Mcneil
Pleasant staff, did the job, at the time I expected, not kept waiting and even though it was clear they were busy the staff had a good attitude
April 2023 by Louise Watson
Superb customer service. Turned up without notice with two tyres losing pressure quickly. Brilliant staff, quick service, finding both needed new valves. And fixed without charge. Outstanding. Staff went over and above what was expected. It's not the first time I've ended up here, and both times they have been exceptional. Highly recommend.
April 2023 by Ruth Gregory
Only dropped 1 star because I had to go to a 2nd place for wheel alignment as their machine was out of action.
