November 2023 by Aidan Scaife
Staff are great
September 2023 by Rollo Thompson
The worst post office I have ever been to, the staff go out of their way to be unhelpful. If you have a car drive to Silsden where the staff are lovely.
August 2023 by J Firth
Wow - what a miserable lady behind the counter, most unhelpful. Said all monies should be bagged up so its easy for them to count. Been in this post office before never had a problem. Sorry but customer service at its worst!
May 2023 by Matthew Harris
I always find them helpful and the queues manageable
April 2023 by Sophia Emalia
The older lady with the glasses is seriously rude, unhelpful and condescending... Not sure how she gets away with it... She's awful...
January 2023 by Edward Spencer
A lot better now under new management! Open on saturdays and longer hours through the week.
January 2023 by Anonymous
Great new management. Lovely staff that know what they?re doing and so efficient. Highly recommend.
January 2023 by Kate Stapleton
would be helpful if they knew the parcel sizes and requirements!
January 2023 by Jane Hudson
New owners...seem very nice...glad that rude man has gone...
January 2023 by India Kaur
Brilliant post office with lovely new staff !!
October 2022 by Darren Labbett
I only come into this post office out of absolute necessity as there is only the one left in Ilkley. I would rather pay to drive to post office in Menston as lady who works there is faultless and friendly. Back to the Ilkley post office then. Cannot fault the chaps who work there as they do a sterling job. As mentioned on the other reviews, lord knows how the older lady (often found on the far-right counter) still has a job there as customer service is quite clearly not her forte and wonder why this is her choice of employment? Grumpy, her attitude absolutely stinks, moany, talks under her breath, would quite clearly not rather be there and has got a very rude demeanour to put it mildly.I can only assume that she must be directly involved with running this business, as she ruins the feel of the whole post office. Feel bad leaving a 1 star review as the rest of the persons who work here are fine but this one person ruins the whole ambience of the post office.
July 2022 by Alex Wild
The new management are great. Consistent opening hours which is so useful (compared to how it was before) since I need to work around my job. All three staff members I've met (two men and a lady) are so friendly and helpful. I visit regularly to send my eBay parcels and they're always nice, everytime I visit.
January 2022 by Andrew Davies
Never open and when they are, they?re rude and unhelpful. You?d like to support local but why when it seems you?re doing them a favour. Addingham is 5 minutes drive and a fantastic shop, take your business to someone who cares.
December 2021 by Nick Teale
Looks like the middle aged woman strikes again. Feeling rather deflated and bemused after my visit wondering why she was so unhelpful and curt. Why would the management team at the post office put someone so negative in a customer service role is? Though to give to be fair she does have an incredible talent for moving you to one side and making you stand in the naughty corner.
December 2021 by Holly Powell
Friendly, helpful and efficient. Thank-you!
