September 2022 by Maggie Baxter
Why only open in a morning, people might be working then . Usually go to Otley much better service and the staff are much friendly. He really is a miserable sod.
July 2022 by Google user
Once again I'm told to take my parcels elsewhere for delivery, I.e. Ilkley sorting office, as it's clearly not worth this so-called postmaster's time to scan and drop my very light parcels into the collection bag. \\\"This is the last time I'm doing 'click \\u0026 drop'!\\\" was the blunt rebuffal.\\nWell, excuse my ignorance when I thought that's the service that post office branches offer..\\nApparently the post office would love my feedback, with the possibility of a £100 gift card. I'll happily oblige.\\nMeanwhile, avoid this place if you're expecting any semblance of customer service.
April 2022 by Ash Walker
Once again I'm told to take my parcels elsewhere for delivery, I.e. Ilkley sorting office, as it's clearly not worth this so-called postmaster's time to scan and drop my very light parcels into the collection bag. "This is the last time I'm doing 'click & drop'!" was the blunt rebuffal.Well, excuse my ignorance when I thought that's the service that post office branches offer..Apparently the post office would love my feedback, with the possibility of a £100 gift card. I'll happily oblige.Meanwhile, avoid this place if you're expecting any semblance of customer service.
December 2021 by Joenathan Joestar
Sad that the owners changed, I actually witnessed the robbery when it was wrapping up, hope they catch that bloody rapscallion!
July 2021 by MrLukeRothery
The chap who runs this post office can be lovely, but unfortunately the majority of the time he is rude, grumpy and appears to have contempt for his postal customers. Entering is an unnerving experience as you have no idea which version you are going to get. Today was very much the latter!
July 2021 by Sarah-Jane Bishop
It saddens me to read the negative reviews. I?ve always found the owner most helpful and friendly when using the post office service. I?m very grateful he took this on when the post office closed, continuing the service in the village. For all those complaining and being unkind, maybe just maybe you are part of the problem. There are significantly more in the village who always get good service with a smile
September 2020 by Ruth Best
The postmaster Mr Faez Ibrahim is in the wrong job. He seems to think it is acceptable to treat his customers with rudeness and deal with them in an off hand manner. It would appear he has utter contempt for the people he is supposed to be serving! When i have wanted to send a parcel he is so unhelpful and awkward and often refers me to go to the main Post Office which is several miles away, even though his sub post office offers the posting service i require ! He is NOT helping himself by behaving in this manner and i am surprised the Post Office hasn't given him warnings about his behaviour!
September 2020 by Leo Best
The man who runs this post office is a rude, awkward and ignorant person.He often has refused to take a parcel because he stated it was 'too large'. He has also refused to print a receipt of posting. These are both his duty as a franchise of Royal Mail.I recommend not giving him the business as he doesn't deserve his small commission from RM.
October 2019 by Oliver Stoker
This guy is so rude. He refused to take my drop off parcels because 'he didn't get paid for them'. He has also overcharged me postage before and when I challenged him he said it was too complicated to explain. Avoid!!!
October 2019 by James Glen
Really poor experience here for the post office. Quite a rude man that works here and didn't want my business. Hope he finds his happiness elsewhere
August 2019 by Roger Wilson
The individual who runs the post office should not be doing the job. He is rude, off-hand and has no interest in providing a service to the public. I took 3 pre-paid parcels today. He reluctantly took them but told me "don't bring any more". I should "take them somewhere else next time". His reasoning was that he doesn't make any money out of them so he didn't want to know. All he has to do is scan them and put them in the postal bags for collection. Took about 30 seconds.
August 2019 by Simon Baxter
Really poor experience here. The guy that works here is clearly not interested in working for the post office. Ill go to Menston or Ilkley in future.
August 2019 by Nick T
Excellent facility with very helpful postmasterð???
July 2019 by Maxchadwick
Sick guy ez 5
October 2018 by Eden Thomson
RUDEST VILEST MAN I have ever come across!! Why open a post office if you hate doing it. He actually makes me feel soooo uncomfortable. He is truley VILE. Do not spend your money and fund this horrible rude weirdo! AWFUL dosnt deserve the shop or work
