November 2023 by Stuart Judson
Poor staff went in to exchange some food I was sold wrong for my puppy I didn?t get a reciept and they refuse to exchange it very rude Won?t be gong in there again. I?ll use jolly?s accross the car park. Very helpful even got some freebies.
November 2023 by Simon Spence
My other half bought 2 guinea pigs 3 weeks ago. To say they have been pampered is an understatement, as well looked after as any pet can be. On handling them she noticed one has a swelling under its chin, which on researching is probably an abscess. She took it in for the free 6 week health check with the vet which was completely pointless as you then need to pay £50 for them to look at the issue (so what were they even doing during the health check). Followed by a further charge for any treatment. So within 3 weeks we are getting vet bills for an issue that could quite possibly have been there from day 1. You don't expect free treatment for life, but you'd expect a bit of good will for a pet which they have supplied only a few weeks before. And we were specifically told when buying them, "any issues in the first 6 weeks, just bring them back in and we'll get it sorted!" You'd get a better customer service if your £15 kettle from Argos had broken. Clearly money is the number 1 priority, with the welfare of the animals a distant second.
October 2023 by Anne Ferris
Bradford closed without notification. Rang Halifax and Keighley no help. Can't do on line wanted to order by phone and have delivered. Cannot accommodate
October 2023 by Richard Durrans
Used their dog grooming service. Went well and we now have a none smelly, sparkly pooch!
September 2023 by Pegasus Piercing
Absolutely shocking service with the vets. In the last few months they have repeatedly messed up on multiple surgeries on multiple dogs and continually failed in their duty of care. They are ovefident in their abilities, extremely expensive and not worth visiting for anything more difficult than the puppy/kitten starter packs. If you require a competent vet service please use literally any other vets. It will save you and probably your pets life too in the long run.
September 2023 by megan pinder
My go to store for pet food, as I tend to receive quite a few vouchers through the pets at home app. The staff here are always lovely and very helpful.
August 2023 by Lindsay Bridge
Great staff. Brought our cat home after a procedure with Vets at home and we didn't have any cat litter. The store had closed but they let us buy some. Thank you ?
August 2023 by Darran Hayes
Went in today to buy 2 new leads, asked for help to get another as only 1 in the size I wanted, was abruptly told by a young lady " If is not out then we don't have it " she then proceeded to walk off. I then went into Jollyes on same retail park bought 2 new leather collars 2 Kong toys and 2 Kong balls £62 sale will never use pets at home again.Rude and disrespectful staff at Pets at Home
July 2023 by Ann Y Cheung
Everything you need is here. Grooming, vet and all food supplies
May 2023 by Da Se
Very good staff makes all the difference.
April 2023 by David Beckham
Entered pets at home in keighley today the 28th of March 2023 and all seemed ,well. The shop itself was well laid out and exceptionally clean and all at first appeared professional and calm . Then shortly after being in the store I watched a disgracefull scene where one of the staff whom I'd previously spoken with ,encountered an Asian man who was with his friend, this member of staff then started racially abusing him on the shop floor to my surprise , appalled by the horrible and damn right unnecessary things she was saying I immediately left , never again will I enter that shop again . Avoid at all costs while this staff member who is short has black hair tattoos and glasses remains
April 2023 by Emily B
Nice and clean and well stocked. Lovely helpful staff.
March 2023 by Timothy Smith
The staff at the Keighley Pets at Home are amazing. Always friendly and genuinely love animals. Both my Jack Russell Doggo and British Shorthair Kitten are registered here with the vets too as it is a one stop shot full service type of place for your pets.
March 2023 by Caroline
Great informative and caring staff both in the shop and the vets. Fantastic service
February 2023 by Peter Laws
All you need for your pets at a decent price. All staff helpful