February 2024 by Aidan Cliff
what a shocking service! I asked a friend to pick up my parcel and they were been disrespectful and rude aswell as unhelpful, it's saying ready to collect after three attempts and you'd expect it to be but for some reason they don't have it there and refused to give much more information to my friend. I think the hours operating there are unprofessional and pathetic, 2 hours a day except Saturday? Is that a joke! royal mail now reducing operating days in which they deliver to either 5 or 3, well I hope it's 3 so you go bust, to say you run under the royal name is disgraceful. Joke of a sorting office and joke of a company!
February 2024 by Max Webster
Driver in truck driving carelessly and speeding on road, large puddle at side of the road that the driver went through causing a customer to get soaked
January 2024 by Karen Hobson
Never uses the doorbells got the wrong address
December 2023 by Ken Sanderson
No near-by parking and very limited opening times, but the staff member was very helpful and cheerful
November 2023 by Adam Szarvas
8 am till 10 am? Amazing idea. Working people have ZERO chance to collect their missed delivery. Sometimes we have important things sent to us, medicine even.Let's not even mention the re-delivery system.."9am nobody was home... hmm let's try 10am the next day!" retarded.You're wasting your own money and wasting our time.
October 2023 by Ali J
Very helpful member of staff helped Allocate missing parcel
October 2023 by Kath Lyons
Opening times, fine if you live in Keighley, but not if you live in the rural areas. Non delivery of mail not easy to sort out
October 2023 by Andy Hiscock
The staff are really good but the hours are now 8-10am M-F and 8-noon sat only
October 2023 by John Evans
Awful service only open late mornings now (Oct 2023). Hopefully that changes soon. Impossible to get my parcels at this time.
October 2023 by Benny Bucknall
Royal mail seems to be going down the pan not had any mail or parcels for well over a week now the level of service seems to be getting worse sort yourself out royal mail it's beyond the joke now ?
September 2023 by roy sunderland
great staff inside, went this morning after checking times and got there to find out they shut 10am, whoever runs the website needs sacking
May 2023 by sir baddy
Said it was open saturdays on the internet and its not. Went down to collect my deilvery. Had to ring the bell 3 times as she sat in the back drinking her morning coffee, wow. She said i couldn't have my deilvery has i had no ID on me, she then asked for a bank card.. a bank card is NOT ID. To finish this madness off she got me my package and it had a massive hole in the box, so someone could look in or take something. Coffee breath and bad service is how i would sum up this place. What a joke.
May 2023 by lez smith
Said it was open saturdays on the internet and its not. Went down to collect my deilvery. Had to ring the bell 3 times as she sat in the back drinking her morning coffee, wow. She said i couldn't have my deilvery has i had no ID on me, she then asked for a bank card.. a bank card is NOT ID. To finish this madness off she got me my package and it had a massive hole in the box, so someone could look in or take something. Coffee breath and bad service is how i would sum up this place. What a joke.
January 2023 by Nathan Egan
Good service but I booked a redelivery and it apparently didn?t go through
December 2022 by Amy Turner
Why doesn't anyone ever answer the phone? Had no post yesterday at all in my area.
