November 2023 by Charlotte Shaw
Pretty poor. Waited 30 minutes in a long queue, almost missing an appointment that the printed bank statement we wanted was required for. All because they only have 2 desks and only 1 person working on them - other staff busy trying to redirect all their customers to machines. Talk about shooting themselves in the foot.I've increased my feedback rating as the lady on the counter kindly accepted coins my husband was paying in from donations to a charity, instead of requiring them all to be bagged (which couldn't be done as there weren't enough coins for each bag).Constructive feedback - put more staff on the counters and increase the number of counters.
May 2023 by Mark Chapman
Staff could not have been more helpful taking time to sort out my investments, can highly recommend Santander, Keighley.
April 2023 by michael pascall
Staff really helpful sorted out my issues .only there for 15mins
March 2023 by Dave Piplica
Had to wait 10mins to see an advisor but then all ok
February 2023 by Andrea Brownlie
I work 7.45 until 3.15, how am I supposed to get to talk to someone in branch???
December 2022 by Adam Gotfree
Excellent customer service, friendly staff, nice feels like home/family atmosphere, comfortable waiting area and very pleasant experience.
December 2022 by AMG.79 AMG.79
Excellent customer service, friendly staff, nice feels like home/family atmosphere, comfortable waiting area and very pleasant experience.
July 2022 by Abdul Khan
Horrible service staff were incredibly rude and failed to acknowledge the issues with my banking, most notable the woman with short hair at the desk, was brushed off to the machines(even though I was 1 of 2 people in store) as I could get what I wanted to do there, even after explaining it had no idea how to!
July 2022 by Neelam Naseem
Nice bank I have never had any problems with this bank so far. ? . I have now been job searching for a part time job . I have achieved being a full time unpaid carer for my mum. I will be finished my college studies after 3 years.
January 2022 by AJ Walker
Great service
October 2021 by ADY C
Shutting down branches yet not having enough counter staff to cope with the people banking very sad :(
July 2021 by Amy Turner
Brilliant staff, very helpful and friendly. Most notably, when my two young sons weren't behaving one of the staff members was absolutely brilliant and took the time to sit with them and make sure they behaved, with a threat of police taking them outside if they couldn't sit nicely haha, she always says hello when she sees me walk past the bank too. Only had good experiences in here.
July 2021 by david hall
Long queues ,others seem to manage better ,don't use anymore
September 2020 by Usman
Good customer service, bit of a wait when queuing up for counter but overall a nice place to bank
July 2019 by Rukun Ahmed
My preferred banking destination. Great customer service and staff are always at hand to assist. Even with computerized self serving booths they still have more staff then other local banks.I also like that bright lighting inside the store as oppose to say Barclays and HSBC (which feel cold). I recently had a banking appointment and i must say Joe was gracious in his dealing with me. Its good thing too as i do both personal and business banking here. :)
