December 2023 by lyn mallinson
Fantastic staff so friendly helpful and professional great experience would not go any where else
December 2023 by L Dowd
Fantastic service today! Efficient staff, great experience all round!
December 2023 by gill jordan
I?m really impressed with spec savers in Keighley. My eye test was very thorough and everything was explained in detail. Front of house is brilliant and you get a very warm welcome as you enter the store. The vast majority of staff are highly professional and very friendly. The reason I?ve given 4 stars and not 5 may seem picky to some people but it?s to do with how I was addressed by a certain member of staff. I don?t want to be addressed formally, I?m a laid back person ( honestly! ?) but I do wish that I was not constantly addressed as ?honey?and ?sweetheart? at the end of every sentence. It was patronising. I don?t mind the occasional ?love?, (we are in Yorkshire after all) but I?m a fully functioning adult with a decent brain, not a 5 year old.
December 2023 by Catrin Davies
The team couldn't have been more helpful. I snapped the bridge of my glasses while on holiday. They saw me straightaway and luckily my frames were still in stock. Hassan took care to make sure the new frames were properly adjusted and cleaned up my lenses. Within half an hour my glasses were like brand new and it only cost me £10! Fantastic service.
November 2023 by Paul Roberts
Top notch service, lovely staff
October 2023 by Chris Walker
Amazing and the optician was fantastic her name was Aaisha and she was so professional and explained everything soo I could understand amazing member of staff to have working for you.
October 2023 by Claire Easton
Really easy to book an online appointment and I was kept informed of when my appointment was.When I went to the store, I was greeted by a friendly team member who showed me where to wait. The lady that checked my eyes initially was lovely and talked me through the whole process.The optician was very informative and showed me my scans and then explained everything about the eye test. I was in and out in about 30 minutes. Very quick and efficient!
October 2023 by Andy Lyle
Had a blocked ear, not after visiting the audiologist. Thank you. And got to see Taylor before she left for uni.
October 2023 by Shagufta Jamil
Good service nice and clean wonderful potile staff members
September 2023 by Cryptic FL1P
Excellent service throughout my time, friendly and welcoming staff. Excellent affordability
September 2023 by Mop ofBOG
Great friendly service by the variety of staff I was attended by. Good selection of frames.
September 2023 by Gregory Walsh
What a pleasure everyone is so nice. No pushy sales staff,just calm and professional service.
August 2023 by Danielle Turner
Today I attend the store with a sensitive subject, I suffer from PTSD so was extremely nervous to even approach them with my problem. A lady came to the reception and greeted me I then tried to explain my situation to her, she kindly asked me to take a seat and that she would speak to the director. I waited anxiously as she explained to him what I had told her. he came and sat with me talked to me very calmly and when I became overwhelmed with emotions he gave me tissues as I was about to cry. Then after I composed myself they explained to me that they had completely resolved my problem and I had nothing else to worry about! I couldn't believe what I was hearing I could of broken down with happiness! I cannot thank the staff enough for everything they have dome for me I am overjoyed and will never ever forget my experience today! Thank you so so much.
August 2023 by dzdzownicolo
I'm not overly happy with the service. I've had to get my eyes tested twice. In total I've visited them 5 times before my new glasses were OK. The staff is polite and helpful. It's hard to get hold of someone on the phone, when I was waiting I was disconnected several times - definitely something to look at.
August 2023 by Fazeel Ismail
I rang Specsavers few times an they kept cutting my call off so because I live local ,I got their 5:22 and door was shut the time , 2 staff people were their,they didn?t acknowledge me ,8 minutes left the time , they didn?t open the door as well , very poor service specsavers
