January 2024 by lee H
Really helpful and knowledgeable staff.
April 2023 by J P W
Very easy to deal with and excellent service with no pushy sales.
February 2023 by Peter Horsman
I ruined the frames on my latest pair of reading glasses, they got placed on a pile of washing and thrown down stairs with the bundle! I inadvertently stood on them just for good measure! The lady at your Keighley branch tried to straighten to no avail, she fitted my lenses into a new frame, job done a a reasonable price and on my way in 20min excellent service, thank you Keighley.
December 2022 by Marina Pace
Visited the store last week, all staff were very helpful, no rushing or stress, highly recommended ?
October 2022 by Paul Mayhew
Very friendly staff (especially Parveen)& and a nice warm atmosphere. Much better than Specsavers.
August 2022 by Glenn Royston
Recently visited the Keighley store. The optician and staff were excellent. I was looking to get to contact lenses. Felt valued as a customer, never felt rushed and they obviously care about service. I can recommend this store very efficient and my lenses arrived quickly.
July 2022 by Philip Williams
Absolutely brilliant very helpful staff. Superb service.
May 2022 by Craig Pickard
Useless. Booked 2 appointments on-line, both cancelled by Vision Express Keighley.First time they didn't ring until a couple of hours before the appointment, advising that the optician had to go to another appointment elsewhere.2nd time they rang the day before advising that the optician was no longer available due to a meeting, and nothing could be done about it. I told them we would go elsewhere, then they rang within 30 seconds to say the optician was now available. No thanks, don't have the time to waste getting messed about. The booking system must be easy enough to follow at their side - totally unprofessional.
April 2022 by Janette Hird
Fantastic service. Staff extremely professional and polite. Very happy
February 2022 by Brian Thurling
I am 86 and I have been wearing spectacles now since I was 7. During my lifetimes experience of opticians I can say with hand on heart that the service which my wife and received yesterday at the Keighley store was just fantastic. The help, courtesy and kindness shown was second to none. Their care with my invalid wife who has recently suffered from two strokes was just wonderful. The products are excellent and modestly priced. This was our first visit to Vision Express but it will hopefully not be our last. If you need specs then get to Vision Express.
February 2022 by R J
Good customer service with one reservation. So much attention was paid to pricing comparisons of lenses (large print screen display, lengthy description of options, long lists of what was included etc) that I was left with the impression that all three price points naturally included the cost of the frame. So the last-minute pre-closure addition of £99 came as an unpleasant surprise. Lucky I hadn't chosen the Raybans.
January 2022 by Laurence Mann
Very straightforward visit, pleasant helpful staff, Covid secure. Prompt attention, excellent Optician who was very thorough and staff very attentive with purchase of new spectacles.,
January 2022 by Sarah Humpherson
Good atmosphere, really friendly and efficient staff. Thorough eye exam. Saw how well they dealt with children, would highly recommend.
January 2022 by Tom Gatenby
First appointment there last week, staff were brilliant, dead friendly, offered loads of advice. Great experience end to end
January 2022 by julie gibson
I have been with vision express a very long time as it used to be Rayners befor the switch to vision express the staff are so great and very helpful And helped me out with extra lenses when ever I had a situation regarding my bank details I would not want to goAnywhere else
