July 2023 by Dino Thewliss
What an absolute let down and truly disappointingThings were ok until due to a serious illness I needed some time off work, after explaining I had no income and needed to close my account aldermore rejected my hospital letter and required bank statements, utility statements, additional hospital letter before they would even consider my request.In other words making it as hard as possible rather than showing consideration and empathyClearly it's about profit and not customer care or satisfactionI will never invest with aldermore again.
February 2022 by D ?Electro?
We have been trying to sell our house for 8 months and our buyer has been using Aldermore.Aldermore has some very odd practices and use their own solicitors for conveyancing. We have been taken from pillar to post and we are still waiting after all this time for a decision.I have genuinely never worked with a lender as inefficient as this shower.
December 2021 by Nusrat Javed
Pathetic customer service. Put me on hold for 20 mins and then disconnected.
January 2019 by Rajis Ali
Fantastic company with helpful staff, a superb level of professionalism and customer service that cannot be beaten. Noah, in particular provides an exceptional level of service and continues to impress us with how friendly and thorough he is. Our accounts manager, Danny is always happy to take time away from his day to visit our office provide information/support.
