January 2024 by Radoslav Nikolushev
Lie to your face. Play games and literally do not adhere to their own terms and conditions. Incompetent staff. Worst bank i've used.
December 2023 by Space Monkey Command .
The real rating is somewhere between abysmal and a clown show . queuing for 45 minutes late morning ? 1 clerk , but 2 or 3 staff doing their utmosts to get you to self bank on terminals even though that process can?t deal with 50%. Of the customers . Great to be asked in a city centre bank with no door security how much you wish to withdraw ? thanks for telling the world . The staff are scruffy and unkempt , for god?s sake you?re a bank not a bowling alley ! Unfortunately my other accounts at Lloyds are handled in an equally unprofessional manner ! These places are only in business due to lack of competition. Customer Service only exists in their marketing campaigns. 3 in the queue walked whilst we were waiting .
December 2023 by stavroula moudouri
I believe that the employees there or they don?t know or they don?t want to help you . They are very rude and whatever you ask them they cannot help you . They say call from the app or sort it out from the app. I don?t know why exist this branch
December 2023 by Usman Tariq
Extremely poor service, ill mannered staff, they are not aware of the policies and client handling because the rules and information are different from staff to staff.They even don't deserve a single star on ranking
November 2023 by Jacqui Kilroy
Absolutely shameful, that a city as big as Leeds only has a branch in the city centre.
November 2023 by Auks? A?ukait?
Worst customer service ever. Always understaffed.
November 2023 by Robert Marley
Terrible bank with very rude staff. The Moortown branch had lovely staff, this branch is absolutely rubbish. And of course Barclays axe the good branch and leave the bad one. I'll be switching to a different bank.
November 2023 by Jane Jira
It?s ridiculous, long waiting times, one counter working and to top it all off reduced opening hours. This means if you work you cannot be seen in branch unless it?s a Saturday. It?s poor from Barclays. I am moving my money elsewhere
November 2023 by steven freeman
Machines downstairs - upstairs is old style services. May have to queue.
August 2023 by Ian McKillop
First time visit in years (had to pay in a cheque and took the bus) and only because EVERY other branch has been closed in Leeds !Because of this I knew there would be a queue but even this location is minimalist inside...two counters I think and several side pods where you do things yourself. Huge queue.Hope I never have to go again.
August 2023 by Gulchehra Sadeqi
Staff attitude is excellent and always happy to come in to Barclays - I spoke with Anne today and she was brilliant
August 2023 by Ryan Osama
I was servers today by Andrew and he was the best. Thanks for the brilliant customer service.
June 2023 by Robert McClements
It's an embarrassment to admit I bank with Barclays. This branch epitomises its customer facing attitude. The inane greeting, "Are you alright, there?" Queuing at the only desk open - the second desk doesn't work! Greeters wander about. No Premier Account facility. Is this really the best that Barclays can offer?
April 2023 by X Mo
Bad attitude, I was talking to the customer service on phone and the lady in the call wants to talk to one of members in branch, I passed my phone to a reception lady and she just hang up my phone with really bad service. And the wait in upstairs took ages. I spend the whole morning just to remove my card block!!
February 2023 by Daniel Marcus
Thankyou so much to Abby & Mo for immediately solving my problem. The service was quick and effective and it was great receive friendly customer service. A good atmosphere in the branch as the team members all supported each other.