January 2024 by Viv Taylor
They were so helpful with my repeat prescription.
December 2023 by David Jowsey
Hit and miss for getting your medication
December 2023 by denise mclean
I was speaking to this woman on the phone I felt like I had been blamed for speaking to fast to her when she said I was speaking to fast whilst I was speaking to her and it seemed as though she was laughing I didn't feel there was any reason to laugh and the experience left me not wanting to use the chemist again though feeling like I'm been blamed when i wanted to pick up my prescription I would have. Prefered it if she had responded by saying i feel like your speaking to fast do you want to slow down so I can hear what you are saying as I don't understand then it would have helped me respond differently to her she kept muttering under her breath are you alright and i wasn't sure how to respond or who she was talking to so I let her speak and she politely requested that I give her my name I reluctantly did even though I was still quite shocked and dismayed about how she responded to me and I felt she had spoken in a patronising tone I nearly aborted the call but she said my prescription will be there soon but I'm not going back to this boots as the shoddy customer service from this women has put me off its for the best I hope noone else goes though a similar situation
October 2023 by Karen Naylor
Been trying for 2days to ring this pharmacy with no success.My mum put her medication order in 8days ago,Boots assured her they would contact her when they were available to collect ,heard nothing and cannot contact them.Now in a position she has 2days of meds left ? 83yrs of age and panicking.As previous reviews state,deserve zero stars.I have emailed Boots with a formal complaint but it won't help with the current situation. Service not safe or fit for purpose when supporting vulnerable people.
September 2023 by THE ONE & ONLY P
I wish I could give them a zero. I'm currently away and I need my daughter's prescription to be put back on the spine so I can collect from a different pharmacy but whenever I call either the line is busy or it rings for ages and no one picks it up. I been calling for 5 days straight and this is not the first time this has happened. And even when you go to collect directly from them it's never in stock. You ask them to order for you and nothing. Even to put it back on the spine took them weeks. Not to mention the poor service in store??.
August 2023 by adrian carrack
When you try and call the they either don?t answer or they hang up
August 2023 by Julia Armitage
I gave it a 1 but deserves a zero. Repeatedly not requesting repeat prescriptions for a vulnerable person leaving them suffering. They do not answer the phone or acceptDisgusting do not use this chemist.
July 2023 by David Langhorn
Need to change staff rude ignorant no customer service female staff member looking away when talking to me and they never get prescriptions right and when they give u your prescription its never all there worst chemist ever
June 2023 by Duncan Millar
Electronic transfers of Prescriptions from Surgery to Pharmacy takes milliseconds, yet this Pharmacy never seem to make your px up until you arrive to find out why you have not had a text to say it is ready! Then they tell you to come back later, or even tomorrow! In the 5 days since ordering on line, and being actioned by the Surgery on the same day, the very least you should expect is that it would be ready and waiting for you. There is no quality of customer service, and queues are usually horrendous. I have had enough and have voted with my feet. I am off to find a Pharmacy that has 5* reviews and is patient friendly.Boots are a big company, out of touch, and way too big for their boots!
June 2023 by Slinky20
Dreadful service...just ignored by staff even though the queue was quite substantial. Young fella walked back and forth across from staff door to counter 4 times without alerting anyone to the fact there were 4 people waiting .... just stood staring at 3 empty till positions with 3 staff round the corner where prescriptions are made up chatting and laughing...while one guy continued to file away prescriptions for collection.Whilst standing I saw 2 customers come in ...stand and wait and then leave without buying. I also watched a guy fill his carrier bag with goods and then walk out without paying without any reaction from staff who could clearly see him in strategically placed mirror!The branch needs a mgr who commands a bit of respect and knows how to manage a team ...not someone who allows the place to be robbed and the staff to behave like they're in a crèche!Embarrassing!!
May 2023 by Patricia Docherty
Terrible service they do not answer phone takes days sometimes to get through meds never on time. Staff definitely need training to deal with the public. Doctors surgery same opinion as me
April 2023 by Amanda Mitchell
The Staff used to be friendly and helpful in this Chemist - now arrogant and rude especially female Pharmasist. Why the attitude?!Why is the Staff incapable of picking up the phone and say shop busy when there was no one in shop! I dint understand why people do front facing customer service jobs and clearly have distain for public.
April 2023 by Sue
It's worrying me that every time my prescription is due I have to chase it up now for days on end and make extra trips. This time around they blamed my doctor. I rang the doctor who said boots hadn't put a request. The same happens with my daughter and she needs her med as she could be very seriously ill. Phones are no longer answered.
April 2023 by Will Davenport
It's fine, not great. And don't try to call as phones are never answered
April 2023 by Andromeda Castle
Ran in after burning myself at work and the man who served me was very quick to help :) great service