December 2023 by Cristina Ruiz de Loizaga García
I bought a pair of boots from this store on November 4, 2023 (exactly 17 days ago). I have worn the boots 5 times counted and the inner insole has peeled off. Unsurprisingly, given that they are boots that cost me £169, I have gone to see what they can do to fix them. First one of the sales clerks gave me the contact details of a shoe repair store. Obviously I told her that I didn't have to pay for the repair and that I wanted to speak to the store manager. The manager came to repeat the same thing, "that the inside of the boot is not covered by the warranty, which only covers the outside", she said that it must have been because of the way I wear the boot. I mean, I have had boots of literally 20? of more than 5 years of use that have not given me any problem. The only solution I have been given is to write to Customer Care Service.If that wasn't enough, I have gone to Timpson (a boot repair store) and was told that it is the store's legal duty to repair such an artifact of manufacture.I will of course make a formal complaint and escalate the problem, as it is unacceptable. Dr Martens is supposed to ensure quality in their products, a real disappointment. Even more embarrassing that they tell me to pay for the repair myself.
December 2023 by Emma R-S
Had such a nice experience! they didn't have the furry walking boots we wanted but the staff were super helpful, recommended trying on a similar shoe to see how they fit and helped throughout the process. The woman who helped us was so lovely and down to earth!
December 2023 by Tiger-Lily W
Went today to treat myself to some nice new boots, all of the staff were so incredibly friendly and helpful, particularly Katie who took the time to go through different options, gave amazing and helpful advice and helped me make the right purchase! Absolutely want to go in again to spice up my new docs with extra accessories or to get a new pair entirely knowing I'm in good hands ? thank you!
December 2023 by sue hollings
Staff don't really care and not prepared to order right size boots
November 2023 by Richard Hammond
I used the repair service and had my 6 year old boots re soled£81 highly recommend this service
November 2023 by Molly Cashell
My uncle bought some new docs and the service in store was so nice
September 2023 by Terry Moran
Friendly, patient staff. Lovely shoes.
August 2023 by Kei F
Popped in with the intention to "just look" and left with a beautiful new pair of sandals! Izzy dealt with us and was unbelievably nice and knowledgeable. They got my size so fast and with no issue and then she found the best deal she could for us! The team here are always lovely it's truly hard not to love this shop!
June 2023 by Claire Oliver
Had a brilliant experience at Dr Martens Leeds today. A big thank you to Hannah, Molly and Grace for helping my daughter choose some shoes for school. They all had such great attitudes and knew their stuff. A credit to Dr Martens!
June 2023 by Derek C
Got a nice pair of Dr Martens sandals, bought in Leeds made in Laos. Nice anyhow
April 2023 by Benjamin Booth
The girl that served me was super helpful and fast, was my first time buying a pair of Doc's and the process was made super easy and stress free. Would definitely recommend
April 2023 by Jessica Braithwaite
Brilliant experience! I?ve never owned dr martens before and I didn?t really know which style I wanted. I went in and was greeted so nicely and they pulled three styles that I loved! 10/10 experience from start to finish and Eloise was perfect. Really great customer service and great experience overall! Wore them to work today and got so many compliments too!!
April 2023 by Kevin Gaynor
Called in today and bought a pair of Doc Martens cherry red boots made in EnglandWas helped by two lovely young ladies nothing was a problem for them both had great friendly attitude.Will definitely recommend your shop,well worth a journey to Leeds.Many Thanks.
April 2023 by Audio Hubert
Found shoes I wanted, but the only pair they had, had a mark on the front of one shoe. Was told by staff to buy a cleaning product from them and try to clean it at home. So not only they wanted to sell me shoes with defects for full price, but also sell a cleaning product so I can clean my new shoes myself at home without guarantee that the mark will come off....no, thanks.
February 2023 by Sam Deans
Bobbed in for some extra laces. Staff really friendly.Wish there were more kids shoes in stock in stores as I'm a size 3 ?.
