March 2024 by Pink Events
Good product knowledge and willing to cut a deal
March 2024 by Joy Irving
We always receive great service in this store. The staff are very friendly and helpful. We?ve purchased jewellery as well as using them for watch service and repairs and would definitely recommend the Leeds branch.
February 2024 by K M
Went in to return something I bought from a different store after asking customer services whether this can be done in a different store to the one I bought it. They said yes. (Also states this on the receipt I have noticed).Upon arriving to the store, I was told cannot return my item here and I should go back to the store I bought it from.I knew this was not true so I pushed the matter further and got the item returned.Why lie to a customer? I understand the store has sales targets but don?t lie about the customers rights, if I did not know better I would have been turned away and would have had to make the 200 mile trip to the store I bought it from.
February 2024 by Nicolas Nemeth
Worst customer service you could imagine staff is absolutely worthless. Don?t call if you don?t want to get upset.
February 2024 by Neil Barker
excellent customer service and super friendly staff
December 2023 by Jamie Will
Just popped in to have one of the links sorted on the strap to my Tudor Black Bay. The two guys in store were really helpful and sorted everything out in a couple of minutes.
November 2023 by V L
Thank you to James and the Goldsmiths Leeds team for providing a wonderful buying experience. James went above and beyond to source the watch I had been eyeing, offering exceptional customer service throughout. I highly recommend James and the entire Goldsmiths Leeds team!
October 2023 by Deborah Jane Simmons
Big shout out to the team at Goldsmiths Jewellers in Commercial Street, Leeds - from the moment you walk in through the door you are welcomed and treated so well - wish I could mention everyone but special mention to James for the way he took care of us and our requirements- so patient and knowledgeable and his manager Molly pulled out all the stops to offer me the most beautiful bracelet at a fantastic price - thanks so much to you all Jane
August 2023 by Shane Spencer
A nice collection of watches and the staff were very friendly and professional.
August 2023 by john whitehouse
Excellent customer service with good advice .
July 2023 by Simon Thomas
Excellent customer care and knowledge of the products
July 2023 by Graham B
The store is attractive and well laid out. The staff make you welcome and feel valued making for a pleasant customer experience.
April 2023 by Zef G
I really thankful from the service and the kindness the show to us, I?ve been today there to get surprised for the husband of my sister the get married today .I appreciate for the gift ?The was to Young and lady?s super professional and kind
April 2023 by Alice Sweeting
Really disappointed by this store today. The initial service was fab, and I bought the ring after trying it on and checking the size.The ring I purchased was boxed up away from me (perhaps my fault for being trusting). When I got to my office (5-10mins later) and opened the box I saw the ring was bent and a stone missing. I returned to the shop to basically be told I must have done it and I wouldn?t be getting a refund. Made worse by being told I?d have to pay to have it fixed.I?ve put in a complaint but please check your jewellery before leaving the store!!
March 2023 by Paul Tasker
Thanks Molly for the great service today,really helpful and 1st class experience from start to finish 5 stars x