December 2023 by The MYUK Couple
I dont know whats her name but she is so unhelpful she is more focus on getting me to do everything online than listening. I agree it's convenient to do everything online but not for my mom that have limited English. Halifax close so many physical branch and this is the standard of the leftover?? Information she gave me is not even accurate. Just told me to call the number behind the bank card. Wow jeez thanks what a solution
December 2023 by Saleh Ahmed
Terrible service. Counter service keeps closing and they make customers wait to use services. 30 mins at time. Not sure why?? Need to change bank.
December 2023 by Aisha Saidu
Saturday hours are not accurate.
November 2023 by Ian Gawthorpe
Verry good
November 2023 by Eric de Hennezel
Yes./.
October 2023 by Sophie Amalie
This is a terrible branch. I tried to open up a student account, had to go into the bank SIX times and they kept sending me away, insisting that I needed a letter from UCAS which they stopped doing four years ago. I told multiple staff members that I had the codes (that now replaces the letter) but no one in there have any idea what they're doing.
August 2023 by megtronrobertprime
disgusting appalling behaviour by manager with blond hair working down staries didn't wonna help me or anything was so rude and disrespectful asking security guard to throw me out all because I wanted too check if I have been paid she didn't wonna help me or anything like that just wanted too show me up saying upstairs was closed when it wasn't lies she deserves too be fired she is allways down staries with a eye pad very blonde short hair and has glasses on her head. Hope I don't get served by her again I will be taking this too the higher ups so she gets delt with.
August 2023 by Ron Griffith
I visit maybe weekly. Never wait more than 3 minutes for assistance and advice..always very professional. Very clean and right in middle of town across from The Leeds Library.over 200 years old, where I go to relax and read. Opens Saturdays while branches are closed.
July 2023 by Tim Waters
not impressed. Used to use the branch on the headrow but they closed it down, this is only branch in city centre. Cashier desks are on the top floor and there's only two of them. seemed to be a dozen staff around but non approached me when I wasn't sure where to go. eventually found the cashier desks but at first I honestly didn't recognise them as such.
June 2023 by Mohammed Ogla
I had a problem, but they did not solve it, and the treatment was very, very, very bad From the manager Rebecca Low Her behavior was very bad
February 2023 by Jon Richelieu-Booth
I went into the Commercial Street Branch to get some assistance and was told that I couldn't be helped in Branch (it was simply to get an up-to-Date Redemption Statement so that I could pay off my Mortgage) so had to call their Customer Service Team.Unsurprisingly I called the Customer Service Center and got it done in 5Mins which is a sad state of affairs as previously Branch Staff have been empowered / genuinely happy to assist Customers but these Days we have to put up with Service like this.It's how / why Lloyds Banking Group are getting away with axing roles at breakneck speed.
December 2022 by Dr. Emil Vincent
Waited one month to get an appointment.At the time of appointment, their system was down apparently. The banking consultant went on to tell they will make another appointment at the earliest. She did not even bother to call back. Tried calling the number on her visiting card, no response.Appalling service really.
October 2022 by Zirong he
Very bad service, the manager may discriminate against Asian women, a male manager kept me waiting for 2 hours while serving others. I talked to him and pretended not to hear. Didn't give me any help, shame on the UK service industry.
June 2022 by Nadier Haider
I visited Halifax bank on commercial street today and was assisted by Fernando he was so wise, kind and so professional I was amazed by his help and service. I am always so nervous and panicking when in public, I was passing trough and he helped me. Amazing service!!
September 2021 by Multi Dollar
Excellent customer service love over there.
