January 2024 by Yasmine Lashine
The staff is simply AMAZING! Super friendly, they?re probably the best part of the experience. I love the atmosphere there, it?s very cosy especially on rainy days.We tried the;1. white hot chocolate: highly recommended but order it without the chocolate cream2. Salted caramel hot chocolate: absolutely loved it. Order with the chocolate cream3. Classic hot chocolate: I think it?s over rated. My least favorite of them, I had to add sugar, it almost had no taste.Restrooms were a bit of an issue. They?re not very clean, and the lights are too dim for a restroom.Prices are somewhat OK. Not cheap yet not too expensive. Always go for the Large size rather than the regular one.Kid-friendliness: The staff adjusts to literally any requests made for children.
January 2024 by Amanda Smith
Bought some chocolate gift bags for x-mss gifts and the recipients lived them. Also bought my Mum some chocolate covered marzipan as it's her
December 2023 by Alex K
Frothing machine broken, dishwasher broken, staff minimalistic, everything over priced for something they call quality, I honestly wished Thornton's still had
December 2023 by Serena Geers
Bought loads of chocolate gifts and enjoyed a mint hot chocolate to take away.... perfect!
December 2023 by Hilary Johnson
I understand that it's close to Christmas and was busy but I think a few more staff would be useful at this time of year,I had to wait to be served when I got to the front of the queue so the two members of staff could catch up on the waiting orders,the hot chocolate was ok but could have been
December 2023 by Andy G
My recent visit to Hotel Chocolat's shop, excluding the restaurant, was nothing short of exceptional.The selection of chocolates is outstanding, and the prices are fair for the quality offered. I have yet to purchase something from here that didn't deliver an incredible taste experience. The staff further enhanced the visit with their helpful and friendly demeanor.Navigating the layout of the shop was a breeze, contributing to a seamless and enjoyable shopping experience. Everything is thoughtfully arranged, making it easy to find exactly what you're looking for.A notable highlight is the rewards card scheme, which I found to be amazing value. It's undoubtedly worth considering, offering additional perks and benefits that enhance the overall value of shopping at Hotel Chocolat.In conclusion, Hotel Chocolat's shop is a haven for chocolate enthusiasts. With a superb selection, fair prices, helpful staff, and a well-designed layout, it stands as a top-notch destination. The added value of the rewards card scheme further solidifies its position as a must-visit, and I eagerly recommend it to fellow chocolate connoisseurs.
December 2023 by Aiysha
I have often purchased products from the Hotel Chocolat chocolate shops but never tried their cafe. Due to having a VIP membership, Hotel Chocolat emailed a £5 voucher for my birthday - which was a lovely gesture. I decided this would finally be the time to treat myself to a product from their cafe. However, it was a little disappointing that though my voucher was eligible, I had to spend an amount exceeding £5. This was not mentioned in the fine print of my email. I hope the Hotel Chocolat PR team considers this little note to prevent misleading customers.I thus ordered a medium 'milky' hot chocolate and chose the 'nutty' brownie to accompany it. Due to my voucher, I only paid £1.65, yet it baffled me how such a miniature brownie was £2.70! I was further surprised at seeing the size of the medium cup, which resembled an espresso cup. The hot chocolate itself was much too sweet, which admittedly sounds quite silly considering I purchased it from a chocolate shop! The chocolate cream on top was too rich and chocolatey, making the drink overwhelmingly sickly. I would assume something from the coffee range would be preferable for those who don't have a sweet tooth like myself.I likely would not return to the cafe as the prices are too high, considering the quantity and quality of products (subjectively speaking). Nevertheless, it was a pleasant gesture and experience from Hotel Chocolat. I will definitely be returning to purchase chocolates from the shop!
December 2023 by Derek Hughes
Okay, I came here twice in two days this week. The first time was with my daughter and she had something velvetised and I had an Earl Grey tea as I can't do chocolate. Despite it being very busy we didn't have to wait long, the staff were excellent and everything worked like clockwork. We then had a quick look around the shop to get ideas for Christmas stocking fillers and made a promise to return.That I did the following day and hey, I was so spoilt for choice! I probably spent too much but then it's not Christmas every day is it! The staff there were again extremely helpful and I also made use of the VIP card and got a little free gift!Not a bad haul for a chap who cannot consume chocolate!!I'm sure there's something else there somewhere I may have forgotten? ??
November 2023 by Andrew Rowe
Understaffed, a bit of a wait. Prices high, but product good.
November 2023 by Bianca C.
James made me the best rich hazelnut hot choccie I've ever had - keep up the great work and thank you very much for your professionalism and friendly, easy going attitude.
October 2023 by Ang V
They use the same plastic cup for medium and large (I ordered both), so just order the medium.
September 2023 by Hetaf (Uzma)
Had a nice experience and never tried them before I love the chocolate orange ice lolly, never had it in my entire life and my niece enjoyed her ice cream with caramel syrup It was tasty and so good. The ladies at the counter were very helpful.
September 2023 by Bex Middleton
I had a delicious chocolate shake here today, It was generally ok however I wish the chocolates were more affordable, it's a good treat though if you have the money to spare. It quenched my chocolate cravings.
August 2023 by Rob Finch
Nice lady on the till, allowed us to try before we bought very kind and helpful
August 2023 by Mairi K
Sooo sloooowww?..
