November 2023 by Stephen Harrison
Complete waste of time.....This review relates to HSBC telephone help service. I later resolved my issue by paying £5 in bus fare and going to Park Row. I hope the CEO is enjoying his bonus for shutting down Headingley branch
October 2023 by Andrew Easton
I received excellent service from the bereavement team, thank you.
October 2023 by Tingting Qiu
The staff called Beth is terribly rude and unprofessional.
October 2023 by Nabil Haddad
I recently had the pleasure of visiting the HSBC branch in Leeds, City Centre, UK, and I must say, the service I received was absolutely outstanding. From the moment I walked through the doors, I was greeted by a friendly and welcoming staff member who instantly made me feel at ease. The branch itself was clean and well-maintained, creating a pleasant atmosphere for my banking needs.The staff at HSBC Leeds are truly exceptional. They go above and beyond to provide excellent customer service. I was impressed by their knowledge and expertise, as they were able to answer all my questions and assist me with my banking requirements .What impressed me the most was the speed at which they provided support. Whether it was with a transaction, setting up a new account, or resolving a problem, the staff members were efficient and reliable.The tellers at HSBC Leeds are not only fast but also extremely helpful.Although I have had some issues and concerns with HSBC as a bank in general, but in this case I am reviewing the branch itself..Despite any issues you may have with the bank as a whole, the Leeds branch is a good example of exceptional customer service and professionalism.In conclusion, if you are looking for a branch with great service, helpful staff, and fast, efficient support, I highly recommend visiting HSBC Leeds city center.
October 2023 by Aled Leahy
Shocking service. 1254 on Saturday and there's a queue 5 deep for the cash paying in machine. The female staff member asked what I wanted and when I said to pay in she said, the machines are really slow and we're stopping people joining the queue as we close at 1pm. Then told me I could go to the post office until 5. Kicked out of a BANK when I wanted to pay money in because the jobs worth didn't want to stay (potentially) until gone 1pm. If I can't stay to pay money on, what is the point of the bank?!?!
June 2023 by Charles Potts
Worst bank I've ever had the displeasure of dealing with
February 2023 by Jon Bingham
The Lister sisters, Carol and Lesley, both HSBC employees currently use this branch to help launder drug money via an offshore partner in the Channel Is. Time for the cops to take an interest.HSBC has been fined millions recently by UK & US financial regulators for earlier offences.
December 2022 by John Leeming
Terrable city centre flagship branch. After queuing 15 mins to pay cash in at the cashier I was told they didn't use them paying in slips anymore so I would have to move away and complete a new one so I went to my local post office where the cash was deposited in my account in seconds. So the post office it is from now on as my banking not very helpful
October 2022 by Azeem Farooqi
Absolutely worst service I have seenBeen a HSBC customer for years , but first time at this branch - Lady at the counter was rude and not happy answering questions and very condescending
October 2022 by Hazel Ramsay
Poor service shutting every local branch and closing at 1pm on a Saturday is ridiculous!!
October 2022 by Najla Alk
The worst service I've seen in my life for a bank, when I apply online no one replies no one calls, when I requested a call back, no one called. Last time I went to the bank to ask for help a year ago, the man outside didn't even allowed me to enter the bank claiming appointments are all booked. How can someone open a bank account in this bank? HSBC in my home country is much better than the UK, here it's an absolute joke, there's a website and people working, but you can't achieve anything, in the live chat they only give you links and numbers which no one EVER Pick up the call. Recently what I've been trying is to open a business account, I didn't go to the branch as last time they didn't allow me to enter without appointment, now I'm trying to reach out to anyone who can help through live chat (didn't work as they only give link and number), then when I call the numbers (they don't pick up), I can't tell anymore if it's a reliable bank in the UK.
October 2022 by sebin joseph
Had to queue 10 mins to enter in to the bank. Staff had to make a copy of an id proof and upload it in to the online account. Expected wait time is 2 hours. Because it is Monday. Can we make an appointment? Sorry we are a walk in branch. This is in 2022. All appreciations to the person in charge.
August 2022 by CCS Uk
Worst experience ever never go to bank again
August 2022 by v ho
Shocking place! No staff in hand, no self service machines working, queued for 20 minutes to pay in 2 cheques, ended up leaving! Shambles
June 2022 by Claire Shepley
Appalling service. Spent half an hour waiting for my money to be retrieved from the useless automatic pay in machine, then half an hour queuing to pay in with a cashier. Abismal!
