December 2023 by Kiran Lebar
Recently visited this store with a friend to sample the new English Pear and Sweet Pea cologne, and our experience was exceptional. We were treated to a delightful hand and arm massage by a young man named Zach. His expertise and insight on not only Jo Malone products but fragrances in general, was impressive and a step above the usual service found in perfume stores. Zach's affable manner and knowledge greatly enhanced our visit as we are both quite new to fragrances. The English Pear and Sweet Pea cologne itself is simply divine ? a luxurious scent that left a lasting impression. Highly recommend this store for a unique and indulgent fragrance experience! Well done Jo Malone!
September 2023 by Sophie Marsden
I visited today for some assistance choosing a new perfume. I?m not very experienced in this field yet Hannah made me feel at home and comfortable. She was fantastic at selecting fragrances for me after smelling what I currently wear, as well as explaining the different notes and variations. I left feeling very relaxed and can?t stop smelling my new scent! Thank you for your time and excellent customer service, I would recommend to anyone wanting a special perfume selection experience.
July 2023 by Alena
Pippa was very lovely. I told her I'm looking for a rose scented perfume and she helped me. She also gave me a full pamper session and massaged my arms with the soap, lotion and perfume. I can still smell it on my arms it's so heavenly. I'm happy with my visit. The red roses perfume I got is very nice
May 2023 by Josh Cullum
Went in to try a scent. The girl in the shop didn?t know the difference between an EDP and a cologne.Then told me the cologne in question would perform at the same level of the EDP?s in store despite the noticeable difference in %?s.Looked around for clarity to see another girl just laughing.Not really what I would expect from a high end fragrance store. Glad I didn?t ask for coffee beans or she would have probably sent me to Starbucks.
March 2023 by Chris Stanton
Did a scent session with Hannah who was fantastic. Super informative, very relaxed and no pressure to purchase anything. We went back and purchased our whole wedding scent, thank you Hannah.
October 2022 by Stuart Taylor
I ordered some Grapefruit 100ml from John Lewis. After 10 days they answered my complaint saying they had no stock.So, I rang the store in Leeds.Hannah was very helpful in telling me they had stock and would put one to the side for me. Girlfriend happy, so I am. Excellent service.Beautifully Gift Wrapped.Well done. Jo Malone and Hannah.
December 2021 by LucyCooke1
We?ve been twice in the past couple of months. Obviously the perfumes speak for themselves. But we choose to go to the shop rather than purchase online as we love having a chat to the perfumer (is that the right terminology?!). She is so helpful explaining how to layer the perfumes and showing us the different products. We love hearing about her dogs too!! A total credit to the company and without doubt we spend more as our enjoyment of visiting the shop is so much more than sitting behind a computer choosing our next purchase.
November 2021 by Lee Stanhope
Visited Leeds today,the wife loves to get a few friend gifts from here for Christmas.I waited outside as the store was busy(my excuse?) 20 minutes later the wife comes out empty handed.She chose 3 candles,had them wrapped then they declined her cash payment (card only due to COVID)I?m pleased in 1 sense as I saved £160 but the excuse doesn?t stand up anymore-they?re too lazy to do the banking!Even the Bank of England says handling cash is no worse than touching door handles,grab rails etc!
September 2021 by Tariq Masood
That has to be the worst shop attended (Hannah) ever they really need to have some mystery shoppers in to shake up the staff or face an ever declining customer base in this shop. Very disappointing.
September 2021 by Seomi H
Poor service not professional, just the worst Jo Malone counter I?ve ever been to?
April 2021 by Alexandru Ion
Great shop and great assistance by the member of the staff
January 2021 by Philip Atha
Be pampered with exclusive smells and creams
October 2020 by Julia Lucas
the friendly staff and of course the beautiful products
March 2020 by Jayne McCarthy-Mills
Sadly they are now closed ? spoke to a couple of the staff yesterday morning whilst they were clearing the shelves.
They don't know when they will reopen.
However online shopping is still available ?
January 2020 by MaithaM
For lovers of Jomalone perfumes
