November 2023 by Georgia Hunt
Poor service wouldn?t recommend. Remortgaging with this company - I rang up to enquire if I could ever rent a room out in the future out of interest (I don?t rent a room out currently) They said yes I could if I wanted toAnyway without telling me (1 month of no correspondence), they incorrectly cancelled the whole remortgage application that we?d spent months on for the reason I can?t rent a room out (even though I don?t rent a room out). This wasn?t communicated to me nor my mortgage broker and so 4 weeks went by where I had no idea they had incorrectly cancelled it. Delayed things for me. Wouldn?t recommend if you want efficiency
July 2023 by paul beard
Trying in vain to open 2 ISA accounts for my wife and me.No one answers the phone...utterly hopeless, That's just cost then £40K's worth of business
May 2023 by Georgina Whelan
Love all the staff at my leeds branch, always chatty and very helpful ?
May 2022 by Frances Marshall
Leeds Commercial Street Branch, professional staff, always a smile is given along with excellent service.
August 2021 by Andrew lumby
Staff are very helpful and friendly. Only thing is they close at 3pm Monday to Friday. And closed on a Saturday therefore I find it difficult to get to my money. I work so the society needs to review Saturday opening again alot of people work.
August 2021 by Deptsec one
Suddenly closing Saturdays when most people that work can get in to branch diabolical, they have no notices up to tell you they are closed at head office in Leeds, they are certainly using covid as an excuse to save on staffing and customer service is out of the window, will move when money when I have a day free
August 2021 by Andrew Hewitt
Closed now on Saturday and now closes at 3pm don?t they realise people work .Using COVID-19 as a excuse disgusting ?
August 2021 by Holly Thackeray (Lady Xellototh)
The staff are always friendly and knowledgeable. Always pleasant to talk to and action requests quickly.
August 2019 by Dr fred dave
Not to be confused with the other once great The Leeds building society, which became the Leeds and Halifax building society, then the Halifax building society, then the Halifax Bank, then the Halifax Bank of Scotland, which despite dropping the "of Scotland" in hope people will forget they lost £26billion of the depositor's money. We haven't and it still is part of the BOS.
August 2019 by James Appleby
Tried 10 times over an hour period on two different number with automated system cutting me off each time. I don't normally complain but this is poor!
January 2019 by Stephen Harness
Canâ??t recommend them: their online system is poor and when they do updates they make changes that block you out until you call them. Then they donâ??t answer the phone. Itâ??s not as though you can go into a local branch as they donâ??t have many.
January 2018 by Helen Adams
I have always been satisfied with the service they have provided me.
