July 2023 by Happiness18782026054
If your hungry and want hot food, DONT BOTHER coming here. Ordered Avocado on toast, after 20 minutes of waiting, I asked a member of staff to chase my order. 5 minutes later another staff member asked what I had ordered. At this point and still without any sign of food, I asked for a refund. No apologies from anyone. Even working out how to refund me took way longer than it should have. M & S food is lovely, however I will be eating it at home from now on!
June 2023 by Skinnybird43
Visiting Leeds for the first time and couldn't fknd the shop that I wanted ,asked a lovely M&S assistant if she could help .She was fabulous and so very kind .My feet were dropping off as we had waljed aroind and around Leeds a couple of times .She told me exactly where this shop was and found it in 10minutes .Thank you so much Jill .An excellent member of staff?
May 2023 by AllanS502
This is by far the worst Marks & Spencer?s cafe that I ever visited , the service is Extremely Slow , cutlery dirty , tables left with dirty plates etc , thus hampering people from sitting down . I my opinion all of the staff require retraining , Not the normal M & S standard . 1 Star .
January 2023 by H7834YA
Served food on a dirty plate. Top floor cafe. Mistake recognised by staff member and instantly rectified.
October 2022 by kat c
e was visiting Leeds today ,for a day out shopping,so we came into the M&S ,Plenty of staff ,so why was there only one person serving,the service was so slow people were turning away,we got cake and tea but no saucers and the milk was in an expreso cup?? The all cafe was a mess
September 2022 by Amy Mok
There are two cafés in the department. 2nd floor cafe has an outdoor area. Cakes and coffee is good!
June 2022 by Travellertosomewhere
Saturday 15:00, food side slaw came complete with one big black hair on it. Untidy tables. Scruffy and very busy. Refund offered , but not a replacement food item.
February 2022 by elizabethaX4026KQ
Often come here with Mum as she likes coming here. It's reasonably priced. The staff are very nice and helpful. You can end up queuing for a long time when you are paying though. And I do find the cakes a bit too sweet.
September 2021 by Matthew Richardson
I went M\\u0026S today and after I had put everything into my basket, I couldn?t believe that there was no human on the till.\\nI will not use self service tills!
September 2021 by S. J. Park
My wife and I regularly do groceries shopping here and staffs are nice and kind! They also sell quality clothes as well and I have several outers from here. The prices are reasonable here given the quality of them is quite good.
August 2021 by Peter Marsden
I shop in Leeds very regularly and always spend a significant amount of money. The staff in the main are fantastic with the exception of one lady today, who was the most unhelpful, uncaring staff member I have ever come across. I have experienced her brand of customer service before and found it unacceptable then but she was worse than ever today. When I complained to her she blamed the M\\u0026S management?.I have no idea how her ineptitude has anything to do with the management! On hearing my complaints she started singing ?Footballs coming Home?. I am excited about the game as anyone but in her case she just wanted to divert from my complaints. My knowledge of M\\u0026S leads me to believe that they give great credence to customer service. In this case M\\u0026S have been very much let down.
August 2021 by Veronica Ogrady
Went in for a bra fitting.excellent service made me feel right at ease.
July 2021 by Paul Liversidge
Poor service.\\nWent in to buy a few suits. Went in just after 8am so I knew it would be quiet. Spent 10 minutes in the suit area, 4 members of staff walking around, chatting with each other. Not one offered to help. So I left and went to a shop with decent staff.
July 2021 by Bradley Griffs
Great place and a good selection of men?s clothes! Not a great selection of my size unfortunately
June 2021 by V3510YBlauram
So today came to visit Leeds for the day with my Mum came into M&S cafe and it was slow service from getting our drinks to then waiting over half an hour for 2 toasted sandwiches however hate complain but unfortunately mentioned our matter to a young gentleman working called Matthew honestly couldn't believe how good and hard working this young man is literally took us away with his customer service thank you so much for been on shift today Matthew world such a better place with people like you so polite friendly and very professional. ????5*** service
