January 2024 by Stephanie Kolacz
Just came through the drive through and naturally two cars at the other-side was served first! Then the person on the telecoms came on and said ?can I help you?? (Are you asking me a question here?)Then She kept interrupting me while I was ordering. Then as I approached the window to pay she sassily limp handed the thing to pay but kept pulling it back so my phone went off twice and had to redo it. When I asked if she could actually pop her hand out the window so I could reach I got a nice little eye roll!Then I went to the window to collectMy food and was passed very disgusting looking ice creams . When I asked if they were ok the well mannered lady behind the counter said ?we have a new system that means we mix them! She then asked me to park up and wait . I did this and another young man brought my food to the car. I checked the bag to find half filled chips. I decided that was my final straw! I asked him to replace the ice creams as they were vulgar and top the chips up! His response ?I can?t do that for you. Take it up with my manger!This place has really gone down hill. No customer service at all. I didn?t moan about the wait, I didn?t moan about the sassy chav serving me and originally wasn?t going to moan about the ice cream but the straw was the chips! To be told by some scruffy smelling - greesy haired - spotty grot bag ?speak to my manager? this is not acceptable from a food chain.This is not appropriate to take hard earned money and give back half of what we pay to you!(It won?t let me attach photos of the food for context and the email to the store is not readable)
December 2023 by Ruth Walker
this is the worst and most expensive mcdonald's in leeds, charge you for sauces which you don't even receive make you wait for over 15 mins for cold mouldy food and never fill up a large coke they just give you a large cup and fill it with the medium button shucking actively avoid
December 2023 by Collins Okeke
A wonderful smart Mcdonald outlet,with wonderful staff ready to assist with a big smile.We enjoyed our meal in a good ambience and nice cool weather.
December 2023 by melanie johnstone
Everything was cold took it back and was still the same when I got it no one in there burger what a joke burnt chips rock hard not happy and no one answering the phone when itryed to ring I know it was 2.45 am but I didn't think it would have been cold and not made fresh not happy I will try and again later today and the inside was a disaster food paper and crayons on floor and where the food was being made what a mess I hope at some point today when I ring bk someone will answer and do something about this not happy
December 2023 by Peter oxley
Seating area was very dirty with fried and rubbish on the floor.Male toilets were disgusting with a blocked toilet, and toilet paper stuck to the walls, they hadn't been checked or cleaned in hours.Food was OK apart from a mini mcflurry which was only 1/3rd full until we complained.Service was slow, I can remember when McDonald's was fast food but now it takes 10 mins to get your food.
December 2023 by Joshua Pottinger
I was very appalled when I went through the drive through this evening. I ordered plain cheese burger and a happy meal with small fries. When I got the bag there was no small fries, the chips in the happy meal were cold. Very
December 2023 by Phil MiCrackin
Spent £37 at the drive through, when collecting the food I asked for two sachets of ketchup and was told to drive back around the busy system to pay for some. Since when was ketchup and additional charge? Won't be returning.
December 2023 by jane dore
Ordered a delivery.Food arrived cold.Fries not cooked properly,burger tasteless & looked nothing like menu photo.So disappointed!Will not be ordering a delivery again.
December 2023 by Chris Sheard
Ordered Mcdelivery, missing a Double Qaurter Pounder with Cheese Burger. Contacted Uber Eats, McDonalds have only refunded me £2.87 of a £9.09 order. So a large fries & Milkshake which is all I have had to eat from the order of £40 cost £6.20! Contacted Uber Eats & they can do nothing & to contact Butt Lane Resturant, now in double figures of phone call attempts.
December 2023 by WJC
Perhaps the management can remind staff not to open the toilets from the outside when they are clearly locked? Felt really uncomfortable when a manager walked in on me while using the facilities.
December 2023 by Simon Cresswell
Thornbury mcdonalds absolute dump every time I go there food is all over the floor staff just walk over it service was ridiculous wait8ng nearly 30 minutes to recieve a coffee after asking 3 times they finally woke up and decided to give me my half warm drink absolute shocking manager just walks about in the trash clearly has not a clue how to manage a business discusting avoid
December 2023 by CaptainKind
Every time I go here there?s a 95% chance the order is not all Together and have to chance if the food is cooked properly even if there?s nothing difficult to cook ?.
October 2023 by Pamela Bentley
Shocking, would have given zero stars if that had been an option. Latte half full. Fries cold and only part cooked. Big Tasty thrown in bag and half if it had fallen out of the box.Parking: Was parked up to wait for order. If had eaten in would have taken order back fir a refund.
October 2023 by Peter Glynn
ordered a big tasty large meal with milkshake, a wrap meal and a big mac meal... what we received is 3x chips and 5xchicken bitsHOW DO YOU GET IT SO WRONG AND NOT CAREthis isnt the first time we have had food missing and we always get the same response that there is nothing they can do.its 100% the last time we will be orderingKid-friendliness: when there missing children's meals off orders it isn't very good
October 2023 by Marc Bedford
States it?s ?Open 24hrs?. Closed at 01:21. Been here loads of times before and has been walk-in during the night. Can?t go in drive thru as I?m in a truck.Had to give a star rating but have no opinion as I didn?t get to experience it, so picked one at random.
